[donsarlo]

Hi. For the past several days, I've had a problem with App World. When I click on REVIEWS (for obvious reasons) I get an error message (see image), and when I click on OK, App World exits.

I believe that the problem started after upgrading my 9700 to handheld software 5.0.0.545 last week.

Is anyone else experiencing the same issue?

Anyone know of a fix?

[aiharkness]

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I can't open image on wap page, but have you tried a battery pull yet?

Other thoughts: Is the device on a BES, or ever on a BES? (Thinking IT Policy)

[aiharkness]

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Deleted duplicate post

[donsarlo]

Originally Posted by aiharkness

Wirelessly posted

I can't open image on wap page, but have you tried a battery pull yet?

Other thoughts: Is the device on a BES, or ever on a BES? (Thinking IT Policy)

Thanks for you reply

I do a battery pull every evening. The 9700 is not, and has never been on BES.

Since you can't open the image, the error message is:
"There was a problem reading data from the server and Blackberry App World must exit. Error type: 1000022"

[donsarlo]

I've done some further digging. The error only occurs on trying to read reviews while on WiFi. If I disable WiFi, I do not receive the error.

When connected to WiFi, all other areas of App World seem to work fine (download an app, view screenshots, etc.) except read reviews?

I don't get it.

[aiharkness]

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Not sure I've used app world when on wifi only, but I've used it with wifi on and the device set to wifi preferred. Also, as far as I know, there is no limitation on what blackberry services will function on wifi except that you must have a blackberry data plan.

My only other thought give the new information is try resending service books, and then test.

[donsarlo]

According to KB21648 on blackberry technical solution centre (entitled "Unable to read a review of an application using App World 1.1 when connected using Wi-Fi"), the problem is known and is caused by " This issue is caused by XML parsing failures in Wi-Fi environments."

The suggested work around is to disable WiFi.

Amazing since it all worked fine on the previous version of handheld software that I was running on last week (5.0.0.423). I guess I'll just have to remember to disable Wifi to read reviews.

I hate it when they release new software that breaks things that worked in earlier versions.

Thanks for your help.

[aiharkness]

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Interesting. It does stink that it did work for you before.