BlackBerry Forums Support Community

qiangyi · 10-08-2012, 11:37 AM

Hi,

my 9900 have some bug
my A, bb button and the answer call button is never responding.
at times, it work..
do anyone have the same problem ?

Dubdub · 10-08-2012, 01:13 PM

Have you dropped it or has it gotten wet? Your problem is a sign of water damage.

qiangyi · 10-08-2012, 09:41 PM

nope. it never gotten wet before or dropped. thats why !!

Howard S. · 10-09-2012, 10:44 AM

How long have you had the phone and has it always had this problem? Could just be a bad phone. Have you tried a battery pull. Which OS are you on?

qiangyi · 10-10-2012, 11:32 AM

i had this less than a year.
it was working fine until 5days ago.
i am on v7.1.0.342 platform 5.1.0.276

Dubdub · 10-10-2012, 02:17 PM

What did you do to the device 5 days ago, right before this happened?

qiangyi · 10-10-2012, 10:31 PM

i was charging it... and its spoil !

button spoil