BlackBerry Forums Support Community

rliebsch · 06-09-2006, 02:51 PM

On restart, and every day at midnight, I get 3 to 5 instances of this:

Blackberry Messaging: DefaultHandler - exception caught thread Id={hex}
Blackberry Messaging: DefaultHandler - Killing Program
Blackberry Messaging: Starting Blackberry Mailbox Agent 1 for Server BES - Version 4.0.4.9

BES 4.0.4.9 on W2KSP4 connected to E2K3SP2 on W2K3

Last time I asked, someone wanted the dump:

[30000] (06/09 12:30:38):{0xD50} [ENV] BlackBerry Mailbox Agent 1 - BESX Version 4.0.4.9
[30000] (06/09 12:30:38):{0xD50} [ENV] Computer Host Name: BES, OS Version: 5.0, Build number 2195, ServicePack Major 4, ServicePack Minor 0
[30000] (06/09 12:30:38):{0xD50} [ENV] Processor Identifier: x86 Family 6 Model 8 Stepping 6
[30000] (06/09 12:30:38):{0xD50} [ENV] Processor Vendor Identifier: GenuineIntel
[30000] (06/09 12:30:38):{0xD50} [ENV] Number of Processors: 1
[30000] (06/09 12:30:38):{0xD50} [ENV] 46 percent of memory in use.
[30000] (06/09 12:30:38):{0xD50} [ENV] Total size of physical memory: 785880 KB
[30000] (06/09 12:30:38):{0xD50} [ENV] Size of physical memory available: 422652 KB
[30000] (06/09 12:30:38):{0xD50} [ENV] Size of the committed memory limit: 2576320 KB
[30000] (06/09 12:30:38):{0xD50} [ENV] Size of available memory to commit: 2182404 KB
[30000] (06/09 12:30:38):{0xD50} [ENV] Total size of the user mode portion of the virtual address space of the BES process: 2097024 KB
[30000] (06/09 12:30:38):{0xD50} [ENV] Size of unreserved and uncommitted memory in the user mode portion of the virtual address space of the BES process: 2024832 KB
[30000] (06/09 12:30:38):{0xD50} [ENV] Total HD bytes: 9039581184, Total free bytes = 1106857984
[10000] (06/09 12:30:38):{0xD50} DefaultHandler - exception caught thread Id=0xD50
[10000] (06/09 12:30:38):{0xD50} DefaultHandler - Killing program
[30000] (06/09 12:30:38):{0xD50} Exception code: C0000005 ACCESS_VIOLATION
[30000] (06/09 12:30:38):{0xD50} Fault address: 0041B811
[30000] (06/09 12:30:38):{0xD50} Registers: EAX=68158F80 EBX=691C3BC5 ECX=424B2032 EDX=00000000
[30000] (06/09 12:30:38):{0xD50} ESI=02AD1B00 EDI=02AD1B60 EBP=00000000 ESP=0012E580 EIP=0041B811 FLG=00010202
[30000] (06/09 12:30:38):{0xD50} CS=001B DS=0023 SS=0023 ES=0023 FS=003B GS=0000
[30000] (06/09 12:30:38):{0xD50} ------------------Begin Stack Trace------------------
[30000] (06/09 12:30:38):{0xD50} Stack Frame Context: ESP=0012E580 EBP=00000000
[30000] (06/09 12:30:38):{0xD50} Memory dump 0012E580, length 1024
[30000] (06/09 12:30:38):{0xD50} 0012E580: CD 61 57 7C FC 3D 57 7C 94 82 77 00 00 00 00 00 *.aW|.=W|..w.....*
[30000] (06/09 12:30:38):{0xD50} 0012E590: 60 00 00 00 FF FF FF FF FF FF FF FF A0 B2 41 00 *`.............A.*
[30000] (06/09 12:30:38):{0xD50} 0012E5A0: FC E8 12 00 C7 A5 57 7C 00 00 00 00 40 00 00 00 *......W|....@...*
[30000] (06/09 12:30:38):{0xD50} 0012E5B0: 2E 00 00 00 00 60 F7 2F 00 00 00 00 00 F0 CB 19 *.....`./........*
[30000] (06/09 12:30:38):{0xD50} 0012E5C0: 00 00 00 00 00 00 3F 9D 00 00 00 00 00 10 34 85 *......?.......4.*
[30000] (06/09 12:30:38):{0xD50} 0012E5D0: 00 00 00 00 00 00 FE 7F 00 00 00 00 00 00 96 7B *...............{*
[30000] (06/09 12:30:38):{0xD50} 0012E5E0: 00 00 00 00 00 00 00 00 00 00 00 00 20 00 4D 00 *............ .M.*
[30000] (06/09 12:30:38):{0xD50} 0012E5F0: C8 6E A9 02 00 00 72 00 00 00 00 00 00 50 F9 41 *.n....r......P.A*
[30000] (06/09 12:30:38):{0xD50} 0012E600: 00 00 00 00 00 10 CD 1A 02 00 00 00 65 00 50 00 *............e.P.*
[30000] (06/09 12:30:38):{0xD50} 0012E610: 00 50 F9 41 00 00 00 00 00 00 00 00 00 00 00 00 *.P.A............*
[30000] (06/09 12:30:38):{0xD50} 0012E620: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 *................*
[30000] (06/09 12:30:38):{0xD50} 0012E630: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 *................*
[30000] (06/09 12:30:38):{0xD50} 0012E640: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 *................*
[30000] (06/09 12:30:38):{0xD50} 0012E650: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 *................*
[30000] (06/09 12:30:38):{0xD50} 0012E660: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 *................*
[30000] (06/09 12:30:38):{0xD50} 0012E670: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 *................*
[30000] (06/09 12:30:38):{0xD50} 0012E680: 00 10 00 00 00 00 01 00 FF FF FE 7F 01 00 00 00 *................*
[30000] (06/09 12:30:38):{0xD50} 0012E690: 01 00 00 00 4A 02 00 00 00 00 01 00 06 00 06 08 *....J...........*
[30000] (06/09 12:30:38):{0xD50} 0012E6A0: 6C EE 12 00 C6 F4 6A 00 00 00 00 00 A3 8A 41 00 *l.....j.......A.*
[30000] (06/09 12:30:38):{0xD50} 0012E6B0: 00 00 00 00 96 96 77 00 58 FE 12 00 50 82 77 00 *......w.X...P.w.*
[30000] (06/09 12:30:38):{0xD50} 0012E6C0: 65 00 63 00 74 00 69 00 6F 00 6E 00 3D 00 59 00 *e.c.t.i.o.n.=.Y.*
[30000] (06/09 12:30:38):{0xD50} 0012E6D0: 65 00 73 00 00 00 A0 00 02 00 00 00 FC 94 35 02 *e.s...........5.*
[30000] (06/09 12:30:38):{0xD50} 0012E6E0: 9C B4 1B 00 F8 94 35 02 54 8D 35 02 9C B4 1B 00 *......5.T.5.....*
[30000] (06/09 12:30:38):{0xD50} 0012E6F0: 1C E7 12 00 24 EB 12 00 7A 59 44 1F 24 EB 12 00 *....$...zYD.$...*
[30000] (06/09 12:30:38):{0xD50} 0012E700: 99 59 44 1F AB 59 44 1F 00 00 00 00 00 00 00 00 *.YD..YD.........*
[30000] (06/09 12:30:38):{0xD50} 0012E710: 48 8D 35 02 EF 59 44 1F 00 00 00 00 B4 5D 36 02 *H.5..YD......]6.*
[30000] (06/09 12:30:38):{0xD50} 0012E720: BB 56 44 1F 70 43 35 02 6C 43 35 02 04 00 00 00 *.VD.pC5.lC5.....*
[30000] (06/09 12:30:38):{0xD50} 0012E730: 6C 43 35 02 B8 E7 12 00 6D 6B 44 1F 60 43 35 02 *lC5.....mkD.`C5.*
[30000] (06/09 12:30:38):{0xD50} 0012E740: D8 6B 36 02 F8 9D 45 02 00 00 00 00 94 82 77 00 *.k6...E.......w.*
[30000] (06/09 12:30:38):{0xD50} 0012E750: 00 00 00 00 18 CE 35 02 78 69 36 02 70 15 44 1F *......5.xi6.p.D.*
[30000] (06/09 12:30:38):{0xD50} 0012E760: BF D0 44 1F 04 B4 34 02 78 69 36 02 00 00 00 00 *..D...4.xi6.....*
[30000] (06/09 12:30:38):{0xD50} 0012E770: 94 E7 12 00 DE 16 37 75 A8 A1 45 02 01 00 00 00 *......7u..E.....*
[30000] (06/09 12:30:38):{0xD50} 0012E780: 00 00 00 00 1E 00 00 00 A8 A1 45 02 F8 9D 45 02 *..........E...E.*
[30000] (06/09 12:30:38):{0xD50} 0012E790: F0 AA 34 02 B8 E7 12 00 86 D2 37 75 04 00 00 00 *..4.......7u....*
[30000] (06/09 12:30:38):{0xD50} 0012E7A0: F0 AA 34 02 F8 9D 45 02 00 00 00 00 F0 AA 34 02 *..4...E.......4.*
[30000] (06/09 12:30:38):{0xD50} 0012E7B0: F8 9D 45 02 00 00 00 00 28 E8 12 00 92 D3 37 75 *..E.....(.....7u*
[30000] (06/09 12:30:38):{0xD50} 0012E7C0: 58 4F 36 02 00 00 00 00 28 E8 12 00 4D D4 37 75 *XO6.....(...M.7u*
[30000] (06/09 12:30:38):{0xD50} 0012E7D0: 50 00 90 02 04 00 00 00 FC E7 12 00 1E 00 00 00 *P...............*
[30000] (06/09 12:30:38):{0xD50} 0012E7E0: F0 AA 34 02 58 4F 36 02 D4 D4 37 75 00 00 00 00 *..4.XO6...7u....*
[30000] (06/09 12:30:38):{0xD50} 0012E7F0: 60 43 35 02 03 00 00 00 00 00 00 00 04 00 00 00 *`C5.............*
[30000] (06/09 12:30:38):{0xD50} 0012E800: 00 00 00 00 04 00 00 00 33 02 41 00 40 E8 12 00 *........3.A.@...*
[30000] (06/09 12:30:38):{0xD50} 0012E810: 45 00 00 00 8C 2A F8 77 00 00 13 00 78 13 13 00 *E....*.w....x...*
[30000] (06/09 12:30:38):{0xD50} 0012E820: 45 00 00 00 E0 21 13 00 18 E8 12 00 00 02 00 00 *E....!..........*
[30000] (06/09 12:30:38):{0xD50} 0012E830: 08 EA 12 00 55 1F F8 77 D0 2A F8 77 FF FF FF FF *....U..w.*.w....*
[30000] (06/09 12:30:38):{0xD50} 0012E840: 18 EA 12 00 D0 C1 FC 77 78 13 13 00 0A 02 00 00 *.......wx.......*
[30000] (06/09 12:30:38):{0xD50} 0012E850: 1A 02 00 00 00 00 00 00 FF FF FF FF 34 EA 12 00 *............4...*
[30000] (06/09 12:30:38):{0xD50} 0012E860: 9C 00 00 00 05 00 00 00 00 00 00 00 93 08 00 00 *................*
[30000] (06/09 12:30:38):{0xD50} 0012E870: 02 00 00 00 53 65 72 76 69 63 65 20 50 61 63 6B *....Service Pack*
[30000] (06/09 12:30:38):{0xD50} 0012E880: 20 34 00 00 00 00 00 00 00 00 00 00 00 00 00 00 * 4..............*
[30000] (06/09 12:30:38):{0xD50} 0012E890: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 *................*
[30000] (06/09 12:30:38):{0xD50} 0012E8A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 *................*
[30000] (06/09 12:30:38):{0xD50} 0012E8B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 *................*
[30000] (06/09 12:30:38):{0xD50} 0012E8C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 *................*
[30000] (06/09 12:30:38):{0xD50} 0012E8D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 *................*
[30000] (06/09 12:30:38):{0xD50} 0012E8E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 *................*
[30000] (06/09 12:30:38):{0xD50} 0012E8F0: 00 00 00 00 04 00 00 00 10 01 03 00 EC E8 12 00 *................*
[30000] (06/09 12:30:38):{0xD50} 0012E900: 00 02 00 00 DC EA 12 00 55 1F F8 77 57 7D F8 77 *........U..wW}.w*
[30000] (06/09 12:30:38):{0xD50} 0012E910: 18 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 *................*
[30000] (06/09 12:30:38):{0xD50} 0012E920: 40 E9 12 00 28 00 09 00 00 00 00 00 00 00 00 00 *@...(...........*
[30000] (06/09 12:30:38):{0xD50} 0012E930: 64 E9 12 00 05 00 00 00 8C 2A F8 77 00 00 F5 00 *d........*.w....*
[30000] (06/09 12:30:38):{0xD50} 0012E940: 78 07 F5 00 05 00 00 00 00 AD A9 02 3C E9 12 00 *x...........<...*
[30000] (06/09 12:30:38):{0xD50} 0012E950: 80 24 00 00 2C EB 12 00 55 1F F8 77 D0 2A F8 77 *.$..,...U..w.*.w*
[30000] (06/09 12:30:38):{0xD50} 0012E960: FF FF FF FF 3C EB 12 00 D0 C1 FC 77 78 07 F5 00 *....<......wx...*
[30000] (06/09 12:30:38):{0xD50} 0012E970: D1 EB 12 00 50 71 AB 02 50 82 77 00 F0 EB 12 00 *....Pq..P.w.....*
[30000] (06/09 12:30:38):{0xD50} Memory dump 00000000, length 512
[30000] (06/09 12:30:38):{0xD50} 00000000: ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? *................*
[30000] (06/09 12:30:38):{0xD50} PC Address: 0041B811, ESP=0012E580 EBP=0012E598, Parameters (1-4):(0x0012E8FC 0x7C57A5C7 0x00000000 0x00000040)
[30000] (06/09 12:30:38):{0xD50} Module Name: BlackBerryAgent.exe
[30000] (06/09 12:30:38):{0xD50} Symbol Information: GetUpTimeSecs
[30000] (06/09 12:30:38):{0xD50} Source File: ReportEnvironment.cpp, line 1176
[30000] (06/09 12:30:38):{0xD50} PC Address: 0041B2A0, ESP=0012E580 EBP=0012E6C0, Parameters (1-4):(0x006E006F 0x0059003D 0x00730065 0x00A00000)
[30000] (06/09 12:30:38):{0xD50} Module Name: BlackBerryAgent.exe
[30000] (06/09 12:30:38):{0xD50} Symbol Information: ReportEnvironment::ReportSystemInfo
[30000] (06/09 12:30:38):{0xD50} Source File: ReportEnvironment.cpp, line 0869+0005 byte(s)
[30000] (06/09 12:30:38):{0xD50} PC Address: 00690074, ESP=0012E580 EBP=2FF76000, Parameters (1-4):(0x00000000 0x00000000 0x00000000 0x00000000)
[30000] (06/09 12:30:38):{0xD50} Module Name: BlackBerryAgent.exe
[30000] (06/09 12:30:38):{0xD50} Symbol Information: _findfirst
[30000] (06/09 12:30:38):{0xD50} ------------------End Stack Trace------------------
[30000] (06/09 12:30:49):{0xDF8} Current Date: 2006/06/09
[30000] (06/09 12:30:49):{0xDF8} [DIAG] EVENT=Thread_report, THREADID=0xDF8, THREADNAME="DebugLogger"
[40000] (06/09 12:30:49):{0xDF8} [DIAG] EVENT=Syslog_connected, EVENTMSG="Connected to 127.0.0.1"
[40000] (06/09 12:30:49):{0xDF8} [DIAG] EVENT=Syslog_connected, EVENTMSG="Connected to 127.0.0.1"

ashworth · 06-09-2006, 06:31 PM

Well the messaging agent is the one that is crashing, but when it crashes it has to do mostly with hung worker threads within the MAPI sub-system. This does not look like that. This is giving some kind of ACCESS_VIOLATION. It almost looks like it could be something with the BES software itself.

How many users do you have on the BES?
What is the version of the mapi32.dll and emsmdb32.dll file on the BES?
I would also maybe try to delete the MAPI profiles and re-create them. (back them up first before deleteing them.)

Not sure if this is any help...
Cheers,
Ash

rliebsch · 06-09-2006, 06:49 PM

When I talked to RIM, they had me delete the MAPI profiles.

my EMS is SP 2, as is the MAPI32 and CDO dlls.

rliebsch · 06-09-2006, 06:51 PM

When I talked to RIM, they had me delete the MAPI profiles.

my EMS is SP 2, as is the MAPI32 and CDO dlls.

I have 51 users. Its an 800Mhz machine though utilization is at about 2%. It has 756MB of RAM, though 312 of it is available. I have a GBit card, but its utilization is next to nothing.

bbgirl · 06-13-2006, 04:18 PM

did that help...maybe you had outlook installed once, but then removed it.

I get that error every dang day, also. please dish...

rliebsch · 06-13-2006, 08:02 PM

This used to happen only at midnight.

Then it happened at midnight, at reboot, and/or at excessive worker threads requesting the controller stop.

Now it happens in pairs, back to back, and usually in sets of 4.

I can't afford the time right now to rebuild. But that is my plan. In the next week, I am going to do a bare metal install.

Mather · 02-16-2007, 08:10 AM

any update on this??? I'm having the same issue.

Blackberry Messaging: DefaultHandler - exception caught thread Id={hex}
Blackberry Messaging: DefaultHandler - Killing Program
Blackberry Messaging: Starting Blackberry Mailbox Agent 1 for Server BES - Version 4.0.0.110
Blackberry Messaging: Waiting for external VDP log messages on port 4085

I keep getting crashes about every 5 hours at best. Started out crashed after about 6 hours then down to 4 or 5