[Wildone25]

Sent from the BES Admin console actually erase everything; does this include text messages, etc? Had a user loose their phone and we want to make sure none of the data on the phone is accessible by who ever has it.

[jsconyers]

Welcome to the forums.

If the command makes it to the phone, it will wipe all data from the device.

[icontech]

If there is a chance of finding it you could used the "set password and lock handheld" command. But to answer your question Yes.

[Wildone25]

Originally Posted by jsconyers

Welcome to the forums.

If the command makes it to the phone, it will wipe all data from the device.

I assume the following entry in the log file shows the command was accepted by the phone:

[40000] (08/04 09:51:48.406):{0x18E0} {emailaddress.com, UserId=41}RequestHandler::HandleITADMINDataCommand - ITPolicy Success Ack for the command KILL_HANDHELD_COMMAND - Processing packet, Tag=9184949
[40000] (08/04 09:51:48.484):{0x18E0} {emailaddress.com, UserId=41}RequestHandler::SendToRelay - SubmitToRelaySendQ, Tag=9184949
[40000] (08/04 09:51:48.484):{0x18DC} [BIPP] Send status DATA_ACCEPTED, Tag=9184949

[penguin3107]

Originally Posted by Wildone25

I assume the following entry in the log file shows the command was accepted by the phone:

[40000] (08/04 09:51:48.406):{0x18E0} {emailaddress.com, UserId=41}RequestHandler::HandleITADMINDataCommand - ITPolicy Success Ack for the command KILL_HANDHELD_COMMAND - Processing packet, Tag=9184949
[40000] (08/04 09:51:48.484):{0x18E0} {emailaddress.com, UserId=41}RequestHandler::SendToRelay - SubmitToRelaySendQ, Tag=9184949
[40000] (08/04 09:51:48.484):{0x18DC} [BIPP] Send status DATA_ACCEPTED, Tag=9184949

Yes. The device was successfully wiped.

[Wildone25]

Thanks, I feel better now.....

[hdawg]

Ahhh come on, read my blog. It is all pretty color coded: Log file entries to confirm the Erase Data and Disable Handheld command - Port3101.org : Your BES Connection

[scaevola]

Ok. a littel of topic. But I'm arguing with my it folks(who are bes clueless).

Is there anyway to just wipe out the enterprise mail on a blackberry. As opposed to personal email etc? Can you pick choose was gets the wipe or is it all or nothing. I am kind of thinking it is all or nothing...

Can someone confirm?

For instance if a personal device was hooked to a bes and the person was fired or (left amicably) Would IT/BES administrations be able to remove those business confidential email without touching or deleting the other mail boxes/information etc that were the employee's own domain?

I realize the backups for blacbberries Store 99% of what is on the device but is the above possible.

[penguin3107]

Originally Posted by scaevola

Can you pick choose was gets the wipe or is it all or nothing. I am kind of thinking it is all or nothing...

Can someone confirm?

All or nothing.

Originally Posted by scaevola

For instance if a personal device was hooked to a bes and the person was fired or (left amicably) Would IT/BES administrations be able to remove those business confidential email without touching or deleting the other mail boxes/information etc that were the employee's own domain?

No.

[scaevola]

Originally Posted by penguin3107

All or nothing.

Thanks for the prompt reply. Was planning on deleting and re-posting in general...but I figured the people that know would be here. But then you replied.

Thanks again. And <drat>. Your response is much appreciated despite the outcome.