BlackBerry Forums Support Community

CocoSS · 12-15-2009, 02:49 PM

Hi everybody, i'm new around here.I bought yesterday an BB 9500 Storm from a shop, it is unlocked.My provider is Vodafone.I bought from them mobile internet.

I have a problem.I cannot use IM at all.It says "Service not enabled for this handheld".I found something on google but i'm not sure about it.Explain me please what is all about.

Thanks

Dubdub · 12-15-2009, 02:58 PM

First of all, do you have a BB data plan? Did the carrier properly activate the data plan by sending service books?

CocoSS · 12-15-2009, 03:26 PM

no i don't have a data plan.i only activated mobile internet from vodafone.all website are working ok except the IM

Dubdub · 12-15-2009, 06:06 PM

Check out the FAQ for two articles. One on using the device with a Generic data planand the other n why you need a data plan.

What IM are you trying to use? My assumption is that you need the BB data plan and not the generic one.

CocoSS · 12-16-2009, 10:04 AM

thanks for the replies.i'm trying to use the yahoo messenger or any other alternative chat program