[active1]

Hi all,

A couple of our BlackBerry's are having an issue with their emails. I have explored nearly every option and cant seem to find a fix for it. Here's what is happening:

Both phones are on BIS, both different models of phones (9700/8310), but both have the same issue. The phones can only hold up to 10 emails at a time (sometimes 8), and then, the oldest email in the inbox is deleted, no matter if it has been read or not! I have looked at the memory space and everything is fine, all the settings are correct and everything should work, but for some unknown reason they keep having the same issue.

Can somebody please help me, this has been going on for too long!

Thanks in advance

[devnull]

The symptoms you are describing sound like lack of free memory.

You say you have "looked at the memory space and everything is fine". What values are you seeing for File Free.

[active1]

hi, thats for coming back so quickly. I can see 1.5 gb available space left on the phone. they only use it for contacts and emails there is nothing else on them so i cant see it being a space issue, although that was my first thought.

any ideas?

[MidnightDraven]

that 1.5GB is not the memory where contacts and emails are stored.
That a media card, for media.

Application memory is what runs the phone, when this is low or 0 it will start deleting things like emails.
Check Options - status - file free and tell us what it is.

[active1]

well at least we know what the issue is now then! You are right, the file free is at 0 bytes! What do I do now to solve the issue?

[MidnightDraven]

a battery pull for quick fix.
Make sure no applications are left running in the background when not needed.
If you do this and memory is still dropping while not using the phone, one of your applications has a memory leak.

[active1]

ok, so if those two things dont work, then what is the fix for an application memory leak? do a full restore of the phone and try to update the software?

[MidnightDraven]

fix for a memory leak is to remove all applications [3rd party] reinstall one by one, monitoring the device after each application.
Once you find the application with the memory leak, you'll either have to decide to remove that application for good, or decide to live with it and to do a battery pull every day.

[devnull]

And remember this memory is not endless. It shares its space with the OS, applications, and emails/sms. Under normal use this should be plenty.

Also make sure you aren't storing media in this memory(big waste of space).

Checkout this sticky thread created by one of the mods here. >>> http://www.blackberryforums.com/gene...ee-memory.html