[ColemontHD]

Ok, I have a user that tried to backup their BB and it was successful. They did a hard reset clearing everything out, and upon trying to load everything back, the address and password keeper will not transfer back over. He needs the passwords asap because they are vital to work. **Note** Upon using Desktop manager to transfer the backup back to the BB, it shows password keeper and password options in the items to select, but once selected, the ARROW does NOT bold thus not allowing to be transferred over to the blackberry. Any ideas?

Please help!

[ColemontHD]

Problem was solved. The user had password keeper set to wirelessly sync which would not allow a wire transfer over. If you guys have any questions, I can help you out with what we just did.