[Dan Miller]

Hi all...

From everything I read, HTML email viewing capability has been included since 4.5. Yet on my Storm, no matter where I go into what menu, I cannot see any option to view as text or HTML...

Bueller? Anyone?

[dpwaters72]

I have it Message - Options - Email Settings. It is the third option for all of my email accounts except for my BES email account.

[vooboo13]

Are pictures just not showing up? In the email, click on the Menu button, and go to "Get Images".

[dpeters11]

It also has to be supported on the other side, like if your email is work mail on a BES, the server needs to be 4.1SP6.

[Dan Miller]

Nope. I'm seeing everything as plain text.

So if I am on BES, then I'm out of luck?

[dpwaters72]

Originally Posted by Dan Miller

Nope. I'm seeing everything as plain text.

So if I am on BES, then I'm out of luck?

I don't know the true answer to that. I can not view HTML on my BES email account but my other email accounts I can.......

[jgb@etree]

Like dpeters said, if you're on a BES, that BES must be running a version that supports HTML email. If the BES doesn't support HTML email, the only solution is updating the BES and re-enterprise activating the handheld after the upgrade.

[afavreau]

You may also have to reinstall your service books, when I upgraded to 4.5 i had to go to Email Set up and reload Service books, that took care of getting the HTML email

[dpwaters72]

Originally Posted by jgb@etree

Like dpeters said, if you're on a BES, that BES must be running a version that supports HTML email. If the BES doesn't support HTML email, the only solution is updating the BES and re-enterprise activating the handheld after the upgrade.

Exactly, now I remember. It is because my company hasn't upgraded BES to support HTML.....

[BigA]

BES servers need to be on version 4.1.5 or higher. In version 4.1.6 it's turned on by default.

[HKP7M13]

I can get HTML on BIS but I have to select "get images" for every email. Is there another setting to make it automatic. It's listed correctly in my email options.

[jsconyers]

You will have to select get images if that image is a link. It is set that way for security. If the image is embedded into the message you won't have to select "get images", as they will show automatically.