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Old 01-12-2009, 10:30 PM   #1
AgTitan06
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Default My completely jacked up Blackberry Storm (w/PIX)

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I decided to take some pictures of how jacked up my storm has been the last week. I'll give you some background. I'm running .75 software, and I have wiped the device completely, reinstalled the software several times, and the problem still returns. As you can see by the pictures, my screen messes up with the keyboard and displays weird white granualar stuff in place of certain keys. I've attached several photos showing this problem. The phone freezes every few hours and I have to take the battery out. When I put the battery back in, it will freeze at a gray screen and stay there for hours. I have to keep the battery out for several hours before it will work again. Sometimes the phone will randomly freeze and will only show a gray screen, and I will have to do the same procedure. For those wondering, I usually have around 45MB free app memory when this happens, so it's not a memory problem or software problem. I am pretty sure this is some sort of touchscreen/screen problem. Verizon is overnighting me a new Storm, and it should be here in the morning. Well, here are the pictures. Feel free to ask any questions, or discuss what could have caused this. I have never dropped the phone, got it wet, or installed any abnormal 3rd party apps. The phone was working great up until 3-4 days ago when these problems started. Now I have to buy a new bestskinsever full body cover since this one is going back to Verizon. :\

Note: I whited/blacked out some personal info on the IM screen, the problems are the keyboard stuff. I have not altered anything below the text output screen. Everything on top of the keyboard is exactly what the screen looks like.




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Last edited by AgTitan06; 01-12-2009 at 10:38 PM..
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Old 01-12-2009, 10:31 PM   #2
AgTitan06
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more pictures





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Last edited by AgTitan06; 01-12-2009 at 10:36 PM..
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Old 01-12-2009, 10:32 PM   #3
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last pictures



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Last edited by AgTitan06; 01-12-2009 at 10:37 PM..
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Old 01-12-2009, 10:33 PM   #4
regener8ed
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dude thats messed up - havent seen that before.
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Old 01-12-2009, 10:34 PM   #5
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yeah, i'd say that's a warranty claim...
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Old 01-13-2009, 12:20 AM   #6
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damn erik wtf did you do to it ? lol............seriously tho its messed up how you gotta get a replacement so soon....and dont forget to add me on your new bb messenger. now i cant actually see what you were talking about and to tell you the truth i havent seen that one before

Last edited by datboi305; 01-13-2009 at 12:22 AM..
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Old 01-13-2009, 12:22 AM   #7
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is that always there,
or just on the keyboard?
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Old 01-13-2009, 12:23 AM   #8
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^ he was telling me eariler that it happens at random times
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Old 01-13-2009, 12:26 AM   #9
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Wow, I would also agree that it is time to do a warranty claim.
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Old 01-13-2009, 12:48 AM   #10
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the graphic rendering unit thats "on board" with the processor is malfunctioning...if you take it in they should honor the warranty and fix it...i know best buy would...verizon will prolly issue you a refurb...

a few users have reported fuzzy screens popping up in place of active icons and such...

good luck

(oh and in the future try http://www.thetechmogul.com/CaptureIt/CaptureIt.jad to take screen shots of your device! heh)
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Last edited by lambdacoreaz; 01-13-2009 at 12:51 AM..
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Old 01-13-2009, 11:52 AM   #11
AgTitan06
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Quote:
Originally Posted by lambdacoreaz View Post
the graphic rendering unit thats "on board" with the processor is malfunctioning...if you take it in they should honor the warranty and fix it...i know best buy would...verizon will prolly issue you a refurb...

a few users have reported fuzzy screens popping up in place of active icons and such...

good luck

(oh and in the future try http://www.thetechmogul.com/CaptureIt/CaptureIt.jad to take screen shots of your device! heh)
I did screenshots when those problems happened, but they don't appear in the screenshots, it looks normal on the screenshot..which makes me believe it is hardware problem.
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Old 01-13-2009, 09:41 PM   #12
matrix2004
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Looks photoshopped....................... LOL. Just kidding.
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Old 01-14-2009, 12:32 AM   #13
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the rep i work with through verizon said they dont currently issue refurb storms because the issue with touch screen damage until they can assure all the touch screen components are in "new or better" condition they wont issue one and its easier for them to replace the whole phone as opposed to replacing the probably 200 to 300 in parts and labor for the screen. remember that they have to pay people to do this and they get paid decent money.
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Old 01-14-2009, 02:43 AM   #14
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Quote:
Originally Posted by neutrax View Post
the rep i work with through verizon said they dont currently issue refurb storms because the issue with touch screen damage until they can assure all the touch screen components are in "new or better" condition they wont issue one and its easier for them to replace the whole phone as opposed to replacing the probably 200 to 300 in parts and labor for the screen. remember that they have to pay people to do this and they get paid decent money.
What issue with Touch Screen Damage?
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