[terry_graham]

Hi folks,

I cannot see the IBS browser (Internet browser) on my new 9700 running v5.0.0321. Prior to 9700, I was using the 8900 curve without any problem. The 9700 shows only blackberry browser, hotspot browser and the orange wap browser as only 3 browsers.

One staff at my local carrier Orange said the 9700 does not have IBS browser unlike the earlier models. Is this true?

I have deleted IPPP for BIS-B and re-sent service books to myself through the BIS server and also through BES, but to no avail.

If the new Bold cannot do IBS browsing, then many users would be unhappy .

appreciate your comments.

Terry

[TheRinger]

Have you done a device swap on the BIS yet if there is a customer portal available?

If no customer facing portal, have you had support do the device swap?

If the BIS thinks you are on the old device, you wont have a browser icon until the device swap is done. The service books you sent tried to go to the old 8900 if no BIS device swap has been done