[atc_elta]

delete an application from the system without realizing it, the first thing I notice is that it is not letting me answer the emails I receive, try to restore the system but the problem still persists, I need help please

[Dubdub]

Do you have a BB data plan?

Was it working correctly before you deleted the app?

Options:

1. Restore from a recent back up

or

2. Reload the OS. See the yellow sticky at the top of the 9800 section for the latest OS and instructions.

[atc_elta]

yes, it was working fine until the application was gone; i did restore the bb to a recent backup, and nothing, i dont know how reload the os

[atc_elta]

another thing is that when I try to go to message options does nothing, does not appear in either the general options

[Dubdub]

Re-register on the host routing table which will resend your service books.

The instructions for reloading the OS are in the yellow sticky as I mentioned previously.

[joginder]

your Service books are missing so either re-register to Host Routing table or call your provider to send you the latest service books and you should be fine.
Good luck