I've got to say that they 9700 series has it's flaws. I'm on my 3rd one and the first one there was an issue with lighting as the alt key wouldn't light up in the dark and the "E" button wasn't working .... second one there was an issue with a couple of buttons as they were raised and you could see light coming out from the bottom .... On my 2rd one I have found that the trackpad is slighty in at the top so catching my thumb each time i scroll up and the answer button isn't as smooth as the rest and sort of creaks when pressed ....... bloody BB!!
Anyone else had to return their BB's due to faults or problems? Why don't they check the phones before sending them out !!!!!