[ppwlee]

Hi, first time posting.

I had a 9700 which given to me and it had a white screen upon boot up. I tried the screen capture and showed that the device works (program icons etc) and the unit can communicate with PC. Tried reloaded OS. Then replaced the screen with a brand new LCD but problem remains. The background (bootup blackberry bar) is barely visible. Any idea on how it can be repaired? See attached. Thanks.

[mendez777]

I have the same problem but I don't know the.solution....600 usd phone....move to iphone soon!!!
Posted via BlackBerryForums.com Mobile

[Ahmed Hassan]

My BB did the same and i am tryin to find anything to do.
Suggestions !!!!

[ppwlee]

It's frustrating, it still communicates with PC and I can do screen capture to show everything is "working", just erratic display. I tried replacing the LCD with a brand new one but still the same issue.

Unfortunately my phone has expired warranty. Any suggestion would be appreciated.

[felix1522]

If it was a PC, I'd say it's a bad video card... no idea if that's a replaceable part in a BB...

[Dubdub]

Ok folks, I suggest you use the SEARCH feature and read our FAQ.

Is there an error code present on the screen?

Have you tried a battery pull? That should be the first troubleshooting step that you take.

If it can connect to DM, I suggest wiping with Jl_Cmdr (see the FAQ) and then reload the OS. See the yellow sticky at the top of the specific Forum section for your device for the latest OS and instructions.