[DAitchison]

All,

My environment is blackberry server 3.6, and using exchange 2000.

on one particular new handset install, when all is set up and synchronised, the lookup feature isn't in the compose e-mail menu.

i've had a look on blackberry's site, and they make reference to the ALP service book not being present, but it is. i have even removed the service book and re-added it to no avail.

Has anyone came across this before?

Thanks in advance,

David

[DAitchison]

All,

Further investigation into this turns up that the Desktop [ALP] service book is not present.

is there a way i can send this 'over the air'?

Regards,

David

[lostinspace]

You can do 1 of 2 things

1) Regenerate the encryptions keys via Redirector Settings/Security/Generate Manually (move mouse, APPLY and OK when done)

if that doesn't get the Desktop [ALP]

2) talk to your BES admin.
-could be IT policy disabling that feature for you

[DAitchison]

I re-generated the encryption key and that worked a treat - thank you!.

One other question, why would this happen?

David