[Eugene Rogers]

I have a Pearl 8100 and would like to connect to my PC running XP so that I can back up contact lists etc.

I am using the USB cable and this will charge the phone ok via the PC, but DM says 'not connected'.

I have searched many forums and performed the simpler suggestions, but can anyone give me a DIY idiot-proof way to solve this issue?

Thanks in advance.

[Dubdub]

So what have you done so far? Did you try a battery pull?

What version of DM? What version of Outlook?

[kellyjdrummer]

Try booting the pc with the phone plugged into it.