[lizzieh2]

Can someone tell me please how I do a hard reset? Is it the same as the curve, that is take the batter out?

Also, how do you take the back off easily? It won't slide. Thanks

[Dubdub]

With the device on, remove the battery for 30 seconds then put it back in and let the device reboot.

Do you have an 8310 or a 9800? Your profile says 8310 and you posted int he 8300 section, yet the title is 9800. If you have a new device, please update your profile.

[lizzieh2]

Thanks for that.

Yes I realise now this is in the wrong place, I haven't been on here in ages. Have now changed my profile to show that I have a 9800.