[roafamily]

good morning,

I have a user that just handed me his blackberry 7250. It has locked up. I removed the battery and replaced it with another unit and still nothing. The screen is just locked. any suggestions on what i can do?

thanks

[d_fisher]

What is displayed on the screen? 505 or 507 error? Can you connect the handheld to the Desktop Manager?

[roafamily]

d_fisher

on the screen is the regular desktop. The icons are all there but i cant move the trackball or when i press any letters or numbers, nothing happens. The date and time work but everything else is frozen.

thanks

also, when i try to call this phone it goes directly to vvoice mail

[d_fisher]

I would try to get a backup of the handheld using Desktop Manager. Then use JL_Cmder (see my signature) to completely format the device. Finally, reinstall the handheld software from scratch and restore data. If the problem continues, you probably have a hardware related issue. If your device is less then 1 year since purchase you can get a warranty replacement.

[roafamily]

error 507 now displays on the screen

[roafamily]

alrite here we go again..i downloaded the jl_cmdr and did a wipe
no os on it now..error 507
i went ahead and downloaded the latest version of desktop manager plus the os7520 file
i was able to synch the device with the latest software
i now get a desktop
but its still locked up...the time and date are fine..any ideas?