[natgas]

An employee of mine has an 8700 on ATT; as of today, she can reply to any email but can't originate one--it comes back as undeliverable. I've had her remove the battery but it still is doing it; any ideas?

[Dubdub]

On BIS or BES?

Have you resent service books?

[JSanders]

How do I resend my service books? - BlackBerryFAQ

Good luck.

[natgas]

On BIS

And no, we haven't resent books yet.

I'll give that a try and see if it solves her problem

Thanks