[evilcaptain]

I set the synchronization options to do 12 hour sync interval in the background but it does not appear to work. The last sync time is 6/8/2006 10:16:30 but is is over 12 hours. I do a sync now.

Wait, now there is ver 1.55 available. I am installing that now.

[evilcaptain]

Ver 1.55 does have the uncaught exception error.

[kelvinplusmo]

When does the uncaught exception occur? Can you give us some instructions for us to reproduce it?

[evilcaptain]

Sorry, I meant to say that the error does not occur anymore. Sorry for the confusion.

[kelvinplusmo]

Originally Posted by EricaJ1074

Using WAP connection to Plusmo...
Error java.io.IOException: could not open tunnel-failed

Using BES connection to Plusmo...
Error java.io.IOException: Could not find a service book entery for IPPP

Connect by IP to Plusmo to detect DNS problems...
Error java.io.IOException: could not open tunnel-failed

Connect to yahoo.com...
Error java.io.IOException: could not open tunnel-failed

I am not even on a BES.

Do you have any other 3rd party applications that you can test to see if they are working (like some IM client or google maps)? Usually, when we've encountered this message it usually means the RIM app wasn't configured to allow 3rd party apps to be able to open a connection. There are several threads on this. Here is a good one on blackberryforums:

/showthread.php?t=2185

Also, what model RIM do you have and on which carrier? We'll investigate further.

[kelvinplusmo]

Originally Posted by sweetvixen

i cant even get the program to run for the connection test

What is the error message that you're seeing when you try to start the application? Are you able to load other applications that are java-based (maybe an IM application or google maps)?

[EricaJ1074]

Originally Posted by kelvinplusmo

Do you have any other 3rd party applications that you can test to see if they are working (like some IM client or google maps)? Usually, when we've encountered this message it usually means the RIM app wasn't configured to allow 3rd party apps to be able to open a connection. There are several threads on this. Here is a good one on blackberryforums:

/showthread.php?t=2185

Also, what model RIM do you have and on which carrier? We'll investigate further.

T-Mobile 7105t. I have RIM's version of Yahoo Messenger, Google Talk, BlackBerry Messenger and other apps which are all working but Plusmo.

[sweetvixen]

i can load everything else but this program. i use pocket day, ramble im, and telenav. its just when i install this program ota and select run it gives me the following error "error starting plusmo: error loading module 'plusmo' unknown error

[kelvinplusmo]

Originally Posted by EricaJ1074

T-Mobile 7105t. I have RIM's version of Yahoo Messenger, Google Talk, BlackBerry Messenger and other apps which are all working but Plusmo.

Okay, that helps. The specific apps you mentioned above (yahoo messenger, google talk...) use the Blackberry push protocol which works great for text content like IM. Have you tried any other browsers or networking applications such as google maps or opera mini?

Plusmo falls under this category of apps that use a HTTP/WAP/TCP-based network connection. From your logs of the connection test, it appears that either you don't this type of data plan or the APN settings on your Blackberry are not correct (your APN settings are under the Tools->Advanced menu). This thread on blackberryforums (/showthread.php?t=2185) has the APN settings for various carriers. Also note that you must have the right data plan (such as the Blackberry Unlimited $29.98 plan).

We have several blackberry users on T-mobile using the same device. I recall one such beta user having similar issues as what you're encountering. This individual contacted T-mobile who "reset" his account, after which all of his networking apps worked. This might be something you want to try as well.

Hope this helps. In the meantime, we will continue to investigate.

Thanks,
Kelvin

[BBAdmin]

I don't think it's an APN issue. It works fine on my 8700, but installed it on a colleagues (same device, same additional applications, same APN's, same BES) and his came back with the java errors. On my BB it's fine and I'm also running Google Maps.

[kelvinplusmo]

Originally Posted by BBAdmin

I don't think it's an APN issue. It works fine on my 8700, but installed it on a colleagues (same device, same additional applications, same APN's, same BES) and his came back with the java errors. On my BB it's fine and I'm also running Google Maps.

Hmmm... What were the java errors that you colleague encountered? When do the errors occur? Is your colleague also able to run mobile Google Maps? Can you ask your colleague to also run the connection test program?