[Brent1234]

BES 4.1.6 & GroupWise 8.0.1 and using GroupWise DMS (Document Management System)

I'm having a problem when GroupWise DMS documents are attached to an email and sent to a user withing the same GW system, they don't show up on BB devices. The attachment does show up from their GW Client. The email on the BB appears as not having any attachments.

The same email sent to an external user the attachment works just fine.

Any ideas? Hopefully someone has experience with this

Thanks

Brent


I found this on BB Knowledge base but I was hoping for a different answer.

Unable to open or view attachments on the BlackBerry device
Document ID: KB11813
Modified Date: 07-10-2007
Document Type: Support
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Contents [show]
Products
Environment
Overview
Cause
Workaround
Products

* BlackBerry® Desktop Software Version 4.0
* BlackBerry® Desktop Software Version 4.1
* BlackBerry® Enterprise Server for Novell® GroupWise®



Environment

* BlackBerry® Enterprise Server software version 4.0 and 4.1
* Novell® GroupWise®



Overview

Email messages have an attachment in Novell GroupWise, but do not display the attachment on the BlackBerry device. The BlackBerry device user can open the attachment in Novell GroupWise, but not on the BlackBerry device.


Cause

Novell GroupWise specifies the attachment size as 0 bytes. The BlackBerry Enterprise Server for Novell GroupWise will not process an attachment of 0 bytes and removes it prior to pushing the email message to the BlackBerry device.


Workaround

Save the attachment from the original email on the computer and attach that file to a new email message. Send the new email message to the BlackBerry device.