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11-29-2010, 09:58 PM
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#1
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Thumbs Must Hurt
Join Date: Aug 2008
Location: san diego
Model: 9780
PIN: 2367A1E9
Carrier: T-Mobile
Posts: 88
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Cannot use internet while on a call??!!
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I'm new to tmobile and noticed my data is not available when I'm on a phone call. Is this only a problem with tmobile?
Never had this issue with ATT blackberry. I thought 3G was capable of doing calls and data at same time?
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11-29-2010, 11:04 PM
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#2
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Spam Reporter
Join Date: Oct 2005
Location: IAD
Model: 6230
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Posts: 14,524
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Re: Cannot use internet while on a call??!!
It is, but are you sure you're in a 3G coverage area? If you drop to EDGE during a phone call, then you will not have data.
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11-29-2010, 11:11 PM
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#3
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Thumbs Must Hurt
Join Date: Aug 2008
Location: san diego
Model: 9780
PIN: 2367A1E9
Carrier: T-Mobile
Posts: 88
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Re: Cannot use internet while on a call??!!
Yes I'm in 3G area...I ended up calling tmobile and they confirmed that their network does not support using certain data features while on a call. What a rip off.
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11-30-2010, 07:28 AM
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#4
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Grumpy Moderator
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
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Re: Cannot use internet while on a call??!!
What features might they be "missing"? If you have 3G, I have always been able to use the Internet and e-mail while on a call.
It does not matter whether you are in a 3G area - what matters is what the indicators read on the BlackBerry. 3G is 3G. EDGE is not.
Frankly, I think the person you spoke to was incorrect.
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11-30-2010, 09:56 AM
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#5
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Spam Reporter
Join Date: Oct 2005
Location: IAD
Model: 6230
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Re: Cannot use internet while on a call??!!
Quote:
Originally Posted by NJBlackBerry
What features might they be "missing"? If you have 3G, I have always been able to use the Internet and e-mail while on a call.
It does not matter whether you are in a 3G area - what matters is what the indicators read on the BlackBerry. 3G is 3G. EDGE is not.
Frankly, I think the person you spoke to was incorrect.
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Yep.
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11-30-2010, 10:16 AM
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#6
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Appleinator
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
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Re: Cannot use internet while on a call??!!
Wonder if it has something to do with the 1700 MHz spectrum that t-mo uses - or at leas their implementation?
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11-30-2010, 02:40 PM
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#7
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Grumpy Moderator
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
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Re: Cannot use internet while on a call??!!
I have a 9700 and it can browse the Internet and receive mail while on a call. Of course, it has to have a 3G signal and not fail back to EDGE or GPRS (which is will do).
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11-30-2010, 05:46 PM
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#8
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Thumbs Must Hurt
Join Date: Aug 2008
Location: san diego
Model: 9780
PIN: 2367A1E9
Carrier: T-Mobile
Posts: 88
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Re: Cannot use internet while on a call??!!
Is your 9700 on ATT or tmobile?? Last month when I had a 9700 on ATT I could use the internet and be on a call. Now I'm with tmobile and I've noticed I cannot.
I recall an ATT commercial where they were poking fun of tmobile and making the claim that their 3G could allow you to multitask...now I get it.
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11-30-2010, 05:51 PM
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#9
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Grumpy Moderator
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
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Posts: 27,948
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Re: Cannot use internet while on a call??!!
My 9700 is on T-Mobile. Was, is, and always has been. IF (and only if) the call is on 3G, I can browse and do e-mail.
AT&T was poking fun at Verizon. Verizon's 3G can't do both voice and Internet.
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11-30-2010, 06:11 PM
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#10
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BlackBerry God
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,081
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Re: Cannot use internet while on a call??!!
I'll confirm.... I'm on T-Mobile and I tested when I first got the 9700 and had the first opportunity to test when I had 3G signal, just because I thought it was so cool......If you have 3G signal, you can do data and voice at the same time.
To repeat, being in a 3G area doesn't matter if your device drops to EDGE or GPRS.
If you have an AT&T 3G blackberry on the T-Mobile network then that would be a different matter because the two use different 3G radio frequency and your AT&T blackberry would not be connecting at 3G. But a T-Mobile 3G blackberry on the T-Mobile network and connected at 3G will do data and voice at the same time.
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11-30-2010, 06:13 PM
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#11
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Appleinator
Join Date: Nov 2005
Location: New Hampshire
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Carrier: ATT & Verizon
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Re: Cannot use internet while on a call??!!
If it is an AT&T 9700, unlocked and running on T-Mo, then it would be EDGE only since ATT and T-Mo operate on different 3G frequencies.
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11-30-2010, 09:15 PM
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#12
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Thumbs Must Hurt
Join Date: Aug 2008
Location: san diego
Model: 9780
PIN: 2367A1E9
Carrier: T-Mobile
Posts: 88
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Re: Cannot use internet while on a call??!!
I was referring to a 9700 I had on ATT. I sold it on this site when I got the 9780 with tmobile. Its locked to tmobile.
I guess that's where the problem lies...I'm in a 3G area but I do notice that it regularly drops to EDGE. Also something my 9700 on ATT would not do so frequently.
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11-30-2010, 09:25 PM
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#13
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BlackBerry God
Join Date: Jul 2005
Location: Florida Panhandle
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Re: Cannot use internet while on a call??!!
I've had a range of experiences. I've been in solid 3G where my 9700 is always on 3G and I never see it drop to EDGE.
The worst for me in my experience is ATL. I'll have 3G and then data will come to a halt when I move to another location. I'll do a soft reset and get EDGE, but the data is flowing. I don't know if it's the building, congestion on 3G, or both.
And then I've been in places like my home town which is just now getting 3G, and I roll in and out of 3G all the time. Sometimes in the same spot I'll go between 3G and EDGE seemingly as the sun moves across the sky.
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11-30-2010, 10:10 PM
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#14
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Thumbs Must Hurt
Join Date: Aug 2008
Location: san diego
Model: 9780
PIN: 2367A1E9
Carrier: T-Mobile
Posts: 88
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Re: Cannot use internet while on a call??!!
Yeah who knows. I was a long time ATT customer with numerous blackberry's and it just seems their network was more reliable.
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11-30-2010, 11:12 PM
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#15
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CrackBerry Addict
Join Date: Jul 2006
Location: Los Angeles
Model: 9700
OS: 5.0.0.714
Carrier: T-Mobile
Posts: 828
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Re: Cannot use internet while on a call??!!
I'm in cali, los angeles area.
Majority of the areas I go to have 3G.
However, majority of the places, if i'm on a phone call, i will lose 3G and it will drop to GPRS which is frustrating.
There's a couple spots where it will hold 3G.
I've heard it was a known issue and software updates should fix it.
Honestly, I blame the 1700mhz spectrum.
I wish t-mo would have converted all their existing bands to 3G, like AT&T did. Then the two could have roamed off each other for 3G.
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12-01-2010, 08:20 AM
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#16
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Grumpy Moderator
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
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Re: Cannot use internet while on a call??!!
The problem is T-Mobile doesn't OWN the spectrum that we all want, so we can use the same devices (and roam) between AT&T and T-Mobile.
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