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01-15-2008, 09:14 PM
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#1
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New Member
Join Date: Jan 2008
Model: 8700
PIN: N/A
Carrier: StarHUB
Posts: 2
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Enterprise Activation Takes Too Long
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Hi ...
I've got some problems on our blackberry system.
We use BlackBerry Enterprise Server 4.1.4 (upgraded from version 4.1.1) on Windows Server 2003 with SQL 2005. The Server specs: are Pentium 4 CPU 2.8 GHz, RAM 1GB, HD 40 GB (15 GB Space Left).
Last time, when we were using version 4.1.1, the blackberry devices can receive and can send emails. But, sometime, we can't REPLY back to the sender. At that time, I delete the service book and did the Enterprise Activation. I got that problems a lot and redo Activation a lot also.
After upgraded to version 4.1.4, still got the same problems.
And one more, I make the Enterprise Activation this time, it takes too long.
I think, it takes at least 6 hours.
I don't want to do Enterprise Activation a lot and want to fix Activation too long error.
Could somebody please help me on those matters?
Regards,
KZHtun
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01-15-2008, 09:39 PM
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#2
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Retired BBF Moderator
Join Date: Aug 2005
Model: 9000
OS: 4.6.0.xxx
Carrier: AT&T
Posts: 10,149
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well you could always activate by tethering the devices. This may be more labor intensive but would not take nearly as long.
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01-15-2008, 10:06 PM
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#3
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New Member
Join Date: Jan 2008
Model: 8700
PIN: N/A
Carrier: StarHUB
Posts: 2
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Hi Sith_Apprentice,
Is there any way to solve my problems?
I checked one blackberry device, which can not reply email, in BlackBerry Manager and found that "IT Policy Status:" is "Error".
I tried to fix that error using "Resend IT Policy", "Assign IT Policy" and "Resend Service Book", but can not.
Please help me on this.
Regards,
KZ
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01-16-2008, 12:13 PM
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#4
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Talking BlackBerry Encyclopedia
Join Date: May 2007
Location: Boston
Model: 8900
OS: 5.1
PIN: N/A
Carrier: AT&T
Posts: 285
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I think the your post/question would be better fitted for BES admin corner, but i've seen EA's take upwards of 4-5 hours in a Domino enviroment, I'm not sure what your enviroment is, but in Domino, when you do an EA, I think that it has to scan your entire mail file before it completes the activation. If I am wrong there correct me, but that is just what i've seen in the various activations that I have done.
When you aren't able to send emails from the blackberry and you open one that has a red X, what is the error that it feeds you back? you'd have to scroll to the very top of the email to get it.
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01-16-2008, 02:30 PM
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#5
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BlackBerry God
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 10,030
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I agree, the Admin area is best for these questions
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Z10 on BES
Z10 on BIS
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01-16-2008, 02:35 PM
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#6
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Grumpy Moderator
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
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** Moved to the BES Admin area **
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01-16-2008, 02:46 PM
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#7
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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I have ran into some devices that the "reply" option is missing. The only way to correct this for me was to remove the user from the BES, re-add them and then reactivate the device.
I am not sure what is causing the extended activation times
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01-16-2008, 02:56 PM
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#8
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BBF War Game Mod
Join Date: Oct 2006
Location: Denver CO
Model: Z10
OS: 10010614
PIN: SEEKRIT innit
Carrier: AT&T
Posts: 4,294
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Quote:
Originally Posted by BBHorrigan
i've seen EA's take upwards of 4-5 hours in a Domino enviroment, I'm not sure what your enviroment is, but in Domino, when you do an EA, I think that it has to scan your entire mail file before it completes the activation. If I am wrong there correct me, but that is just what i've seen in the various activations that I have done.
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EAs taking that long are (I believe) more linked to a misconfiguration somewhere in Domino. My USA users have mailfiles of up to 8GB, and my BES is in the UK. Doing an EA (with BES in London talking to server in USA over VPN) has still never taken more than 30 mins.
__________________
Jadey : Infrastructure Architect, Denver CO
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01-16-2008, 03:26 PM
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#9
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CrackBerry Addict
Join Date: Sep 2004
Location: Los Angeles
Model: 9700
Carrier: T-Mobile
Posts: 750
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Jadey,
That is true, I have experienced something similar. A similar issue is that when doing an EA / EA to finally kick off, I have to clear the pending messages. As soon as you do that, the ea starts off and goes through quickly.
What generally takes the longest besides the inbox is the pnab for 3000+ contacts.
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01-16-2008, 04:34 PM
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#10
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CrackBerry Addict
Join Date: May 2005
Model: 8900
Carrier: T-Mobile
Posts: 560
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In Domino if you have a very large mail file and the BES is across the WAN then for prepopulation purposes it must scan the whole mailfile. You can try to set the prepopulation settings to 0 for that server and see if that resolves the issue, if your users can tolerate getting an empty device.
__________________
BESX 4.1.7 on Exchange 2003: 65 Devices
BESX 5.0.3 on Exchange 2003: 2007 Devices
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01-17-2008, 05:57 AM
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#11
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BlackBerry Extraordinaire
Join Date: Dec 2007
Model: NA
PIN: 80081ES
Carrier: NA
Posts: 1,006
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Also, keep in mind:
"We use BlackBerry Enterprise Server 4.1.4 (upgraded from version 4.1.1) on Windows Server 2003 with SQL 2005. The Server specs: are Pentium 4 CPU 2.8 GHz, RAM 1GB, HD 40 GB (15 GB Space Left)."
BES and SQL on the same box with only 1GB of RAM, either way upgrade the to 2 GB. BES documentation states a minimum 1.5 when the BES is a standalone machine. SQL is known to be a resource hog. How many users are you supporting? Is the Exchange/Domino/GroupWise on the same box as well? You didn't clarify what mail platform you are using.
When they can't reply what does the Using field of the message show? Desktop Secure? Unknown?
If it shows Unknown then the service book is corrupt and re-sending it should correct it but if it's a reoccurring issue then something else is going on.
For users that show an IT Policy status of Error you will more than likely have to reactivate because the BB is rejecting the Policy and will not accept a new one until you perform a security wipe.
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