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02-25-2010, 09:51 AM
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#1
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New Member
Join Date: Feb 2010
Model: 8130
PIN: N/A
Carrier: Verizon
Posts: 7
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Red X on sent email
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So my girlfriend has a blackberry Curve 8300 i believe. She can receive emails but when so go's to send one it gives here a red X. Her email is setup right as far as we know and shes had the thing for over a year now and it's never done this. I've heard that re sending service books works but she said she did that and it did nothing. Also I told her to re validate her email in email setup but it still doesn't work. Help! Unfortunately I'm not near her to check it out myself.
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02-25-2010, 09:59 AM
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#2
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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Welcome to the forums.
Have her open a message with the Red X and scroll up to Status. What is listed next to it?
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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02-25-2010, 10:08 AM
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#3
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New Member
Join Date: Feb 2010
Model: 8130
PIN: N/A
Carrier: Verizon
Posts: 7
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She already deleted them. But I think it might have said something about format. Maybe I'll have to have her try to send one again.
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02-25-2010, 10:11 AM
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#4
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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Have her do that. Is it happening on every email she sends? Only on a certain contact? From a certain account? From all accounts?
Does it happening when composing a new email? Replying to an email? both?
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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02-25-2010, 10:20 AM
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#5
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New Member
Join Date: Feb 2010
Model: 8130
PIN: N/A
Carrier: Verizon
Posts: 7
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I have the phone but I don't see status in the side panel. It happens whenever she's replying and sending a new one. I just tried doing a new one and it went right to the red X
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02-25-2010, 10:22 AM
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#6
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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Open the message with the red X. There will be a status inside.
It shows for every message, normally it will show Sent (if the message did send).
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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02-25-2010, 10:33 AM
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#7
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New Member
Join Date: Feb 2010
Model: 8130
PIN: N/A
Carrier: Verizon
Posts: 7
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When I open it there is no status what so ever. Just the name of recipient and the text message content
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02-25-2010, 10:34 AM
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#8
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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Ohh, so this is a text message, not an email. In your original post you said email. Which is it?
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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02-25-2010, 10:51 AM
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#9
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New Member
Join Date: Feb 2010
Model: 8130
PIN: N/A
Carrier: Verizon
Posts: 7
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No its an email. I sent a new one now and there's no X just a clock sitting there for the last 15 minutes
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02-25-2010, 11:02 AM
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#10
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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Then there should be a status.
It should show:
Sent Using: (email address)
Folder: Sent Items?
Message Status: ???
What model device does she have, 8300, 8310, 8320, 8330? Who is her carrier, AT&T, Verizon, etc?
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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02-25-2010, 11:26 AM
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#11
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New Member
Join Date: Feb 2010
Model: 8130
PIN: N/A
Carrier: Verizon
Posts: 7
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It's an 8330 and she uses US Cellular. When I open the message heres how it looks:
To: So and So
Subject: djgd
djgd
Thats all I see.
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02-25-2010, 11:28 AM
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#12
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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Scroll up a little higher.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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02-25-2010, 11:57 AM
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#13
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New Member
Join Date: Feb 2010
Model: 8130
PIN: N/A
Carrier: Verizon
Posts: 7
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And now the phones phones battery is to low to try sending one again. Cripes! Well if I do find a status message what should I look for? I also heard on another forum somone say they deleted the service books and that fixed it. I'm not sure though. I afraid to romove anything.
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02-25-2010, 12:01 PM
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#14
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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Does she get a caplital 1XEV? Charge the battery and the status should be there. Open the message, scroll up as far as you can.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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03-04-2010, 08:39 AM
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#15
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New Member
Join Date: May 2009
Location: Lancaster, PA
Model: 8330
PIN: N/A
Carrier: Sprint
Posts: 12
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I just started getting the same thing on my BB Curve 8330. It happens to all outgoing emails. The Message Status says "Message included an invalid address"
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03-04-2010, 09:03 AM
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#16
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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Are all these emails going to the same contact?
Double check the addresses you're sending them to. Have you tried a battery pull?
OT: Lancaster is my old stomping grounds.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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03-04-2010, 10:11 AM
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#17
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New Member
Join Date: May 2009
Location: Lancaster, PA
Model: 8330
PIN: N/A
Carrier: Sprint
Posts: 12
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Snow is finally going away in Lancaster. Yep i tried the battery pull. All emails sent from the BB give me the red x. I've only been sending out to individuals that I've sent to before.
I just sent an email from another co-workers BB and he is getting the same red x. Could the problem be the BES?
Last edited by rleabhart; 03-04-2010 at 10:14 AM..
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03-04-2010, 10:22 AM
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#18
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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I am in Harrisburg now, so I know what you mean about the snow! It could be BES related. Does this happen when composing an email or replying to an email?
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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03-04-2010, 10:24 AM
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#19
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New Member
Join Date: May 2009
Location: Lancaster, PA
Model: 8330
PIN: N/A
Carrier: Sprint
Posts: 12
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Both. I'm going to reboot the BES server and see if that does anything.
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03-04-2010, 10:27 AM
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#20
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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I would check the BES logs and see if you notice anything unusual.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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