[ugino]

I had that problem with Apple Mail 10.6, which saved a mail in the draft folder after being sent..... but I think in one of the updates the issue was gone..... the problem is, that the CEO is so square minded (very organized) that he keeps his Inbox to a minimum, let says 10 mails, so it´s so annoying for him to see 10 unread mails on his Apple Mail, Outlook, iPad, and 13 or 15 mails on his BB, his mind goes crazy and he calls me and screams at me... :S I am hoping that the new Outlook 2011 for Mac will solve this issue for me, because I found out on another forum, that every application manages the mail content different, something about the ID Reference was said that may cause the orphans to appear, so maybe the Mail Mac has some bug only seing by BES...

[KalvinCline]

Not sure if this will help...
Every message on a BlackBerry has a RefID (Open the message -> hold 'ALT' -> type view -> scroll tothe top).

RefID's are inserted to every message the BES accesses (you can use programs to dig through and find it but I don't think you need to worry about that). You can look at the BES logs (specifically the MAGT log) to track messages via RefID. I suggest using TextPad Editor instead of WordPad or NotePad). In order to test this...send an email to yourself, record the times, obtain the message RefID from the BlackBerry, and then search for it in the MAGT log. For real fun, you can change the message status from read to unread on the BlackBerry and in Outlook then preform a 'Reconcile Now' on the BlackBerry and make sure message reconciliation is working.

I suggest using OWA because it is a better representation of the actuall mailbox over the email client. Why?...because some mail clients do not update the message status such as read/unread or DELETE. You may have to empty your deleted items in order for the message status to update in the user's mailbox.

It is very possible the reason the messages are not deleted from the BlackBerry is because the message status in the users mailbox does not reflect the changes from the mail client.

Analogy: I can tell you to open something or close something but if I tell you to "Ferme" you may not have a clue what I'm telling you and therefore you will do nothing and the status will not change.

Does message reconciliation work?

I don't recall seeing what version of MAPI is on the BES and Exchange server.

[ugino]

Thank you KC,
I am looking at the logs now, I can see all the RefId when a messages arrives, when a status is changed and when a message is deleted, what I have to do is, as you said, make a test from all devices to see which one is not sending the correct instruction...... I will keep you all post so many I need some help!!!

[ugino]

Sorry for my bad english... hehehe
I will yall posted, becuase for sure I will need more help and maybe one of you can do help me.

Thank you!

[ugino]

KalvinCline,

I got a call from the CEO (same as always), I looked at the time stamps of the possible host messages, and I found out this... about 10 meesages like this with different EntryId/ReferenceID .... I think these ones are the ones with errors!!!!!

[40000] (10/14 12:49:24.750):{0x2CC0} [BIPP] Send cancel, Tag=0
[40405] (10/14 12:49:24.751):{0x3644} {user@company.com} MAPIMailbox::OpenMessage - OpenEntry (0x8004010f) failed
[40604] (10/14 12:49:24.751):{0x3644} {user@company.com} GetRIMMessage(pEntry) - Message not found by EntryId=33171, use RefId=-1481939515
[30147] (10/14 12:49:24.752):{0x3644} {user@company.com} MAPIMailbox::RefIDtoEntryID - FindRow (0x8004010f) failed
[40183] (10/14 12:49:24.752):{0x3644} {user@company.com} MAPIMailbox::RefIDtoEntryID - Could not find RefId=-1481939515
[30077] (10/14 12:49:24.752):{0x3644} {user@company.com} GetRIMMessage() failed: ERR_NOT_FOUND, EntryId=0
[40279] (10/14 12:49:24.752):{0x3644} {user@company.com} SubmitToRelaySendQ, Tag=0
[40000] (10/14 12:49:24.752):{0x2CC0} [BIPP] Send cancel, Tag=0

[KalvinCline]

Did you obtain the RefID from the mesage on his BB to confirm it matches (RefId=-1481939515)?

It looks like the BES is unable to locate the RefID in the message. Something may be changing the message which prevents the BES from locating the RefID.

Due to the importance of the user it may be easier to recreate the user's mailbox? I know that seems extreme but there is a possibilty this is specific to the user's mailbox.

When you confirm the RefID, search the entire BES log for today and get all log lines contianing the RefID.

[ugino]

He already deleted the messages.... but I will try that...

Recreateing the mailbox...... kind of difficult for me, done that once because the ·$%& iPad created two drafts items that could not be deleted nor from outlook, owa, entourage, iPad, iPhone about two months ago, so I had to recreate the mailbox, but the problem is that when I imported his old email, all emails that were sent to him on his past exchange mailbox where strangly corrumpt, so when he forwarded the messages, in the From: or To: intead of appearing his name, it appeared his old mailbox as a long strange string and wasen´t pleasent at all, got into a lot of trouble...

So, something is changing the message and changing the RefID, so the BES can´t locate the message so its becomes an orphans... right?... I double check his antivirus software, the only thing that I can imagine is his iPad or Mac Mail.... :S

[ugino]

Confirmed... all these messages where deleted on his iPad!!!!!.........

[nobody7290]

Instead of recreating the mailbox:
maybe, try to remove the user from the BES, and, delete all blackberry information from his mailbox (this is an option you can select when deleting the user).
Then again activate the user.
Caution: The user will loose the wireless backup files. So, stored passwords, Browser bookmarks, settings of the UI, everything which is not outlook related will be lost. If unsure, make a backup of the BB using the Desktop manager.


If you have problems with some items in his mailbox:
Deactivated cache mode in outlook, then, export the mailbox into a PST file (but before delete the blackberry user like I wrote above).
Then, delete the mailbox.

Create a new mailbox, and, import the PST file in the new mailbox (do not avtivate outlook cached mode when doing this, because, when problems occur during the import, you might be unable to locate them, or, even worse you might only discover later, that some items are missing).

[KalvinCline]

I believe he already deleted the BlackBerry user and information, n'est pas?

I think some of the user's mailbox items are FUBAR aka. damaged. Another options may be to export to a PST file, create a new mailbox and instead of importing all his data back....use the PST separate? Not sure if that will be the best solution but it will give you a clean mailbox to test with.

If you show the user that a new mailbox works....then import his old data and show him it no longer works...you can at least tell him where the problem is and that maybe enough to convince him to keep you on the payroll untill you find the best solution for him.

[knottyrope]

once you say MAC mail, ipad, or something Apple and it connects to a mail box along with BES, it can screw up reconcile. Apple changes legacy attributes that BES does not pick up.

[knottyrope]

Microsoft Entourage does not support Messaging Application Programming Interface (MAPI) connections to Microsoft Exchange Servers, instead Microsoft Entourage uses the following protocols:

Microsoft Entourage uses Web-based Distributed Authoring and Versioning (WebDAV) to access calendar information on the Microsoft Exchange Server
Microsoft Entourage uses Lightweight Directory Access Protocol (LDAP) for the global address list
Microsoft Entourage uses Internet Mail Access Protocol (IMAP) for email folders
Microsoft Entourage uses Simple Mail Transfer Protocol (SMTP) to send email messages
For details, see Microsoft Knowledge Base article 832960 at Microsoft Support.



MAC Mail info, almost same as above.

Accessing Exchange 2007 from your Apple Macintosh (Part 1)



Since it uses legacy components, BES does not pick it up.

[nobody7290]

knottyrope,

This article:
Accessing Exchange 2007 from your Apple Macintosh (Part 1)

is outdated.
It does not apply for the things ugino is experiencing.

Mac Mail (4.0.x) has native exchange support for Exchange 2007.
http://images.apple.com/macosx/excha...L_Exchange.pdf

Mac Mail works with Exchange Web Services:
Exchange Web Services (EWS)

That does not neccessarily mean that there a 0 problems, but, at my home site, I dont have any problem besides, what I already wrote a few posts above.

I use a mix of Outlook 2003, Outlook 2007 and Apple Mail + BES 5.0 + Exchange 2007.

[ugino]

Good start of the weekend to all.....
Because I was gone for the weekend I could not advance on this problem....
But, I think the iPad was the problem, what I did was configuring the iPad on thursday so the contacts and calendar will sync through ActiveSync (Microsoft Exchange default) and setup his email using IMAP, I don´t know if it´s the same but I think things where going good until the CEO called me in the middle of friday night (no kidding, 12:00AM) hesitating the he could not see all of his messages in his sent mail, he said that before he could see his 7,000 items he had, I don´t know if using IMAP there´s a restriction of showing only 200 (i will check this latter, I think there´s an option for this on the iPad), so I had to delete the IMAP settings and turn back on the ActiveSync mail again, I´m telling you, the CEO is only looking for small details to call me and screams at me.. :S

So today or tomorrow I will configure his iPad to use IMAP to see if I get better results and I want to try Outlook 2011 for MAC to see if this improves as well.!!!

Thank you,

[ugino]

Another quick post...
I made the change on his iPad de 14 of October, when he still had lots of "GetRIMMessage(pEntry)" erros, then I check the logs on the 15, 16 of October and did not find any... I will ask the CEO for improvements..

I will keep you posted!

[nobody7290]

I dont think, its a good idea to use imap for mail on whatever system with microsoft exchange - at least If you use it on the same mailbox together with outlook.
Besides from other problems like timeouts/connection problems, imap daemon eating huge resources of memory on the server, missing/invisible attachments, strange formatted mails you send, If you use imap, and send an email the mail will not appear as a sent item on the blackberry most likely.
That does not mean it will behave like this on the iPad, but these are the things I experienced when using imap + Exchange 2003/2007

[ugino]

nodoby7293,
Thank you for your post, infact I know is not a good idea, and for sure I deleted the IMAP account.....

You all are going to scream at me.... hehehe
Yesterday I had in my hands the iPad and the Mac and the BlackBerry to do some test..... as a results, after testing about 30 mails, the results were not bad at all...

Brief background, I had told you guys that the CEO was very square minded, so, if only ghost appears, in his mind it´s like a nuclear bomb, he just says, nothing is working, everything is broken.....

I tested and I don´t if it is because of me but in all 30 messages, I only got 2 ghost messages and this was because I delete the mail and then immediately delete the mail on the deleted items (didn´t wait more than 10 seconds), I know between you delete a message and you deleted from the deleted items you have to wait about 2-10 minutes "hard-delete"..... I have told this CEO long time ago this problem and about this solution, I assume that in his square minded he thinks that all the systems can´t fail and that waiting for emptying the deleted items is a bunch of lies, so because he is used to emptying his deleted items so frequently I don´t think he heard me when he had to wait some time, so I had spoken with him to beg him to wait some time for deleting his deleted items....... so, let´s wait this week to see if I see improvements, if I do, then the only problem is that the CEO doesnxxx8217;t pay me attention.

I will post back results and thank you everyone, I learned lots of things here on this post... hope to have solved the case of my almost getting fired...

Ugino,

[ugino]

.... I don´t know what to say... I got a call again from the CEO that he leaved his deleted mails for about one hour on the deleted items, and still when he turned on his phone he recieved 2 ghost messages.... when I was doing the tests, I found out or I think I found out that when you click on "Reconciliar ahora/Reconciliate now (mine is in spanish)" the server goes to your inbox and checks for all messages, and the ones that are not found are being check on deleted items to see if it is a deleted message.... am I right?.... or even dough when his phone is offline the server reconciliates with his inbox to find deleted messages?.......

Can this might work?, If he turns off his phone, I told him to leave his deleted messages on the server until he turns on his phone, click on reconciliate, and then delete the messages from the deleted messages mailbox.... or this has nothing to do?

[ugino]

This is the logs of two messages being deleted, and one failed (Ref1241537628).
You can see that until the phone was turned on, the BES looks for the message, the first one was still on the deleted items, and the second one (ghost) wasen´t on the deleted items.... instead a TransactionComplete() failed: ERR_NOT_FOUND appeared because it didn´t find the message.


[30097] (10/18 19:26:50.900):{0x2620} {user@domain.com} Message has been delivered to device Tag=7781 EntryId=16341
[40405] (10/18 19:26:50.901):{0x2620} {user@domain.com} MAPIMailbox::OpenMessage - OpenEntry (0x8004010f) failed
[40563] (10/18 19:26:50.901):{0x2620} {user@domain.com} SetMessageAsTransferred - Message not found by PR_ENTRYID use RefId=-1885588884
[40182] (10/18 19:26:50.950):{0x2620} {user@domain.com} MAPIMailbox::RefIDtoEntryID - Found RefId=-1885588884
[40000] (10/18 19:26:51.197):{0x1DA4} [BIPP] Received status DELIVERED Tag=7782
[30066] (10/18 19:26:51.208):{0x2620} Total Msgs Pending 3
[30097] (10/18 19:26:51.208):{0x25FC} {user@domain.com} Message has been delivered to device Tag=7782 EntryId=16342
[40405] (10/18 19:26:51.209):{0x25FC} {user@domain.com} MAPIMailbox::OpenMessage - OpenEntry (0x8004010f) failed
[40563] (10/18 19:26:51.209):{0x25FC} {user@domain.com} SetMessageAsTransferred - Message not found by PR_ENTRYID use RefId=-1241537628
[30147] (10/18 19:26:51.210):{0x25FC} {user@domain.com} MAPIMailbox::RefIDtoEntryID - FindRow (0x8004010f) failed
[40183] (10/18 19:26:51.210):{0x25FC} {user@domain.com} MAPIMailbox::RefIDtoEntryID - Could not find RefId=-1241537628
[40299] (10/18 19:26:51.210):{0x25FC} {user@domain.com} TransactionComplete() failed: ERR_NOT_FOUND

[nobody7290]

I dont have much experience with deleted items, but:
There is a undelete option in Exchange. It is turned on by default on the inbox and the trash.
Exchange then keeps the messages somwhere until the time x (default 30 days) is reached.
If you turn off this protection, a message is deleted immediately, and it is not recoverable.

Maybe, if the undelete protection is turned off for this mailbox ? Then the messages is deleted immediately, and, the BES needs it to track the message ?

However, if this is true, then, this problem should happen with all messages. But if this only happens for messages which are not in the inbox, then it might be a solution to turn on undelete protectio for all folders in exchange.