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02-15-2011, 12:35 PM
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#1
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Thumbs Must Hurt
Join Date: Feb 2011
Model: 7100
PIN: N/A
Carrier: donno
Posts: 68
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The Username or Password is not Correct. Please correct the entry-SoFrustrating BES5
Please Login to Remove!
Hi,
I have the following environment:
BAS Server 01
BAS Server 02
BES Primary
BES standby
Just upgraded to 5.0.2
on Windows Server 2008 Standard
It was working fine for few days and all of a sudden when i come to office and try to login ... and the error comes ...
The Username or Password is not Correct. Please correct the entry
Till 4 hours have been wasted trying solutions from this forum and other but to no avail ...
Please help ....
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02-15-2011, 12:49 PM
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#2
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BlackBerry Extraordinaire
Join Date: Jul 2005
Location: NYC
Model: 9800
OS: 6.0.0.546
Carrier: AT&T
Posts: 2,344
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Re: The Username or Password is not Correct. Please correct the entry-SoFrustrating B
Are you using BAS or AD logins? Can someone else login?
__________________
Exchange 2007/BES 5.0.2 MR2
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02-15-2011, 01:38 PM
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#3
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Thumbs Must Hurt
Join Date: Feb 2011
Model: 7100
PIN: N/A
Carrier: donno
Posts: 68
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Re: The Username or Password is not Correct. Please correct the entry-SoFrustrating B
AD logins and no one can login
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02-15-2011, 02:53 PM
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#4
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BlackBerry Extraordinaire
Join Date: Mar 2006
Model: 9700
Carrier: t-mobile Germany
Posts: 1,381
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Re: The Username or Password is not Correct. Please correct the entry-SoFrustrating B
You could try to revert the BAS administrator login to local/Blackberry Administration service. Then, after beeing able to login again you could check what the problem is.
That should work like this:
shutdown the Blackberry Services
make a backup of the BESmgmt Database
open the database BESmgmt with an SQL tool.
look for the BASUserAuthenticators Table
There should be at least one entry:
UserID: (some number, the UserID of the admin)
AuthenticationTypeID: 0 (blackberry Administration service)
AuthenticationInstanceID: 0
ExternalAuthenticatiorID: (leave blank)
The BasUserRoles Table:
UserID: (some number, the UserID of the admin)
RoledID: 1
The BasUsers Table:
UserID: (some number, the UserID of the admin)
login name: admin
LoginPassword: -4dde1a3824a0f3a1 (this is the hash for the password "12345")
DisplayName: System Administrator
close, save, start the Blackberry services, and try to login with "admin" and "12345" for the password using the Blackberry Administration Service.
Does that help ?
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08-11-2011, 01:06 AM
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#5
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New Member
Join Date: Oct 2010
Location: Manila
Model: 9700
PIN: N/A
Carrier: Smart
Posts: 13
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Re: The Username or Password is not Correct. Please correct the entry-SoFrustrating B
Quote:
Originally Posted by nobody7290
You could try to revert the BAS administrator login to local/Blackberry Administration service. Then, after beeing able to login again you could check what the problem is.
That should work like this:
shutdown the Blackberry Services
make a backup of the BESmgmt Database
open the database BESmgmt with an SQL tool.
look for the BASUserAuthenticators Table
There should be at least one entry:
UserID: (some number, the UserID of the admin)
AuthenticationTypeID: 0 (blackberry Administration service)
AuthenticationInstanceID: 0
ExternalAuthenticatiorID: (leave blank)
The BasUserRoles Table:
UserID: (some number, the UserID of the admin)
RoledID: 1
The BasUsers Table:
UserID: (some number, the UserID of the admin)
login name: admin
LoginPassword: -4dde1a3824a0f3a1 (this is the hash for the password "12345")
DisplayName: System Administrator
close, save, start the Blackberry services, and try to login with "admin" and "12345" for the password using the Blackberry Administration Service.
Does that help ?
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This worked for me!
Thanks nobody7290!
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08-11-2011, 09:00 AM
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#6
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Thumbs Must Hurt
Join Date: Mar 2006
Model: 9650
Carrier: VZW
Posts: 62
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Re: The Username or Password is not Correct. Please correct the entry-SoFrustrating B
Just out of curiousity edwintg were you also running BAS services on the HA BESs? Do you have DNS round robin for the two BAS instances (and if running on BES those as well)?
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08-11-2011, 11:52 AM
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#7
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Talking BlackBerry Encyclopedia
Join Date: May 2005
Location: Huntsville, AL
Model: 9930
Carrier: Verizon
Posts: 335
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Re: The Username or Password is not Correct. Please correct the entry-SoFrustrating B
So far No Joy for me. Still unable to login. What is unclear to me is I don't have an Admin user, only the BESADMIN, so do I modify that account or create new? I modified the BESADMIN (USERID 1) to the instructions (except I didn't change DisplayName from BESADMIN to System Administrator).
__________________
AlanM
Exchange\Blackberry Admin
4 - BES Servers (5.0.3),
~1500 BB Users, and a headache.
War Eagle!!
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08-11-2011, 12:04 PM
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#8
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Thumbs Must Hurt
Join Date: Mar 2006
Location: Milford Conn
Model: 9530
OS: 5.0.0.328
Carrier: verizon
Posts: 69
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Re: The Username or Password is not Correct. Please correct the entry-SoFrustrating B
I fixed it by setting up in the hosts file
put in the fully qualified domain name and the IP of
Domain Controller 01
Domain Controller 02
it iwas in KB 18651 and the problem was caused by some demotion /promoation of domain controllers that effected LDAP.
It fixed it for me
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