[Albuquerque]

Hello everybody,

I bought my used 9900 but soon I got the first issues.

My big problem is that I bought it back in south africa and I'm now in Portugal, without any receipt.

My keyboard is faulty the s, w, h, l keys don't work, which make my life very difficult, and a few days ago the phone stop ringing is always in silent mode.

I've reinstalled the last OS avaiable and nothing changed, so I believe that is an hardware issue.

Any Advices both for home repair or to claim warranty?

All the best to all

Pedro


Device info

Your carrier:MTN(SA)/TMN(PT)
Model info and OS version: 9900 / 7.0.0.585

Apps and free space
File free before and after a battery remove/replace:155.2MB
Did a battery pull fix your issue? No

[dc/dc]

Have you dropped the device or gotten it wet?

[Albuquerque]

Re: Keyboard issues PLUS no sound
Have you dropped the device or gotten it wet?


No, never!

[Motorcycle Mama]

Yes, but was the device dropped or exposed to moisture before you bought it (since you say that you bought it used).

Definitely sounds like moisture damage.