[ShoePolice]

A Blackberry user with us had his device fiddled with by another support team and now, when he receives e-mails, they don't have the paperclip icon and can't be downloaded. Don't know what they've done, but does anyone know what controls this?

We use Lotus Notes and another user with same phone, firmware version etc has no issues.

Should probably add, its an 8310, BES 5, firmware 4.2.nnn (was thinking uprade but colleague with same version works fine on that. Its more a matter of knowing what settings control it...