[johnling]

My Pearl arrived today. All is going well except for the backup and restore feature on the desktop app. I added a few games, synced contacts and set up my BT headset. Working good so far. It sees my 2gig card fine and so on. I figured I'll backup everything now. However, the operation did what it said, it must have backed up then it restored and my browser and email was gone. I got all back but what am I missing in the Backup and restore? Can't I just backup what I have for safe keeping and restore my latest backup if it becomes necessary?

Thanks,
johnling

[jeremyckitching]

Wirelessly posted (BlackBerry 8700g: BlackBerry8320/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

After clicking the Backup and Restore button in the Desktop Manager, what options did you do next? Walk us through step by step.

[johnling]

Originally Posted by jeremyckitching

Wirelessly posted (BlackBerry 8700g: BlackBerry8320/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

After clicking the Backup and Restore button in the Desktop Manager, what options did you do next? Walk us through step by step.

Sorry, I don't recall any option. I think it just did it's thing. I have not had the guts to try again. That was the first and only time I went into it. Will I be presented options the next time? I'm sure if I would have seen any options I would have selected what I felt would have protected what is on the phone.

[jeremyckitching]

Wirelessly posted (BlackBerry 8700g: BlackBerry8320/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

What version of the Desktop Manager are you using?

[johnling]

Originally Posted by jeremyckitching

Wirelessly posted (BlackBerry 8700g: BlackBerry8320/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

What version of the Desktop Manager are you using?

42014

[jeremyckitching]

Wirelessly posted (BlackBerry 8700g: BlackBerry8320/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

I would try upgrading to the latest version of Desktop Manager (4.2 SP2) and then try again. I am using 4.2.1 and when I double click on the Backup and Restore button it takes me to a different screen with several buttons. One says Backup, one says Restore, and the other says Advanced.

[johnling]

When I go into desktop with the phone disconnected I get options. I definately did not get these screens the first time.

[jeremyckitching]

Wirelessly posted (BlackBerry 8700g: BlackBerry8320/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

I wonder if yo have the automatic backup enabled. I believe there is a setting somewhere where you can disable the automatic backup. The backup should not erased anything, though.

[johnling]

Originally Posted by jeremyckitching

Wirelessly posted (BlackBerry 8700g: BlackBerry8320/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

I would try upgrading to the latest version of Desktop Manager (4.2 SP2) and then try again. I am using 4.2.1 and when I double click on the Backup and Restore button it takes me to a different screen with several buttons. One says Backup, one says Restore, and the other says Advanced.

OK, i had that version installed days before I got the Pearl. I had to reinstall the version that came with the phone as the latest I got from BB.com didn't see my phone. I'm on tmobile if that makes a diff.

Thanks Jeremy!!!!!

I will go through the process now as I get the screen you mention this time.

Thanks Again!

johnling