[randy_lim]

Hi, I'm holding a 8320 with OS v4.2.2.181 (Platform 2.5.0.35). I've installed Desktop Manager v4.3. When I connect via USB, the Desktop Manager showed Device Connected, even showed the correct PIN number. BUT, an error message appears: "Failed to connect to the device. Please make sure the device is properly connected and try again." When I launch the Media Manager, my 8320 is not detected at all. ANY HELP WILL BE MOST APPRECIATED, I have been scratching my head for 12 days now...... very painful . I have also tried v4.2.2, same problem.

[JSanders]

In all that time, have you tried rebooting the BB (pull the battery while powered on, and replace)?

[ezrunner]

welcome to the forums

[Defiance]

Hello, enjoy your stay here. The battery thing should fix that issue. It resets the device. You can also try another USB port on your PC.