[K McMean]

It's me again! I have just subscribed to the Empower email viewer pro but the firewall on my curve won't let me accept the registration, when i try to disable the firewall there is a little red padlock beside it and even after resetting the settings its still there, any ideas how to get rid of it so I can register the software

[penguin3107]

Is this device currently attached to a BES? Or was it previously attached to a BES?
Sounds like you have the remnants of a restrictive IT Policy on the device. If so, there's really nothing you can do.

[K McMean]

Bu88er so what can I do about registering the software?

[penguin3107]

Is this device currently attached to a BES? Or was it previously attached to a BES?
Sounds like you have the remnants of a restrictive IT Policy on the device. If so, there's really nothing you can do.

[K McMean]

Yeah but is there no way of resseting the curve or am I stuck with the restrictions?

[penguin3107]

If you answer my questions, I might be able to help you. Otherwise, I'm grasping at straws here.

Is the device currently on a BES? (Yes/No)
Was the device previously on a BES? (Yes/No)

If the answer to either of those questions is YES, then there's nothing you can do.
If the IT Policy locked your firewall settings (which you say it did) then you can't change it. Removing the IT Policy, or placing a blank IT policy, won't change the firewall setting.

You'd need to reset to factory defaults, which will require OS 4.5. OS 4.5 has not been released, and there's no release date set.

[K McMean]

Sorry...I am trying to find out if in fact it was on a BES but it isn't now.

[Foxglove]

Wirelessly posted

Go to options > security options > general settings & scroll down, if you see the words 'it policy ' anywhere then you have an it policy on your device.

[K McMean]

It says IT Policy: Default

[K McMean]

There is an option to 'wipe handheld' under the menu but will this do the trick?

[ezrunner]

Wirelessly posted (my new touch button BB)

Wiping will not do the trick

As suggested above you'll need OS 4.5 to reset to factory settings

[GT5L]

come on stop teasing him, you can wipe your device clean and get rid of the it policy completely, search the forums here and use "remove it policy" string

[penguin3107]

Originally Posted by GT5L

come on stop teasing him, you can wipe your device clean and get rid of the it policy completely, search the forums here and use "remove it policy" string

Sorry, friend... but that's not gonna work in this case.
For starters, the "Remove IT Policy" instructions aren't really an IT Policy removal. It merely places a blank policy.bin file on the device. Unfortunately for this user, that procedure will not change the firewall settings.

Before chastising me for "teasing the user", perhaps you should first get yourself an understanding of what's going on, and maybe you'll learn something in the process.

[Dubdub]

Originally Posted by K McMean

It's me again! I have just subscribed to the Empower email viewer pro but the firewall on my curve won't let me accept the registration, when i try to disable the firewall there is a little red padlock beside it and even after resetting the settings its still there, any ideas how to get rid of it so I can register the software

If you are currently on BES with your company, it is best that you don't to circumvent the IT policies they placed on the device. Unless of course you don't value your job.

[K McMean]

so I am basically stuck until OS 4.5 comes out...

[penguin3107]

Originally Posted by K McMean

so I am basically stuck until OS 4.5 comes out...

Yes.

[K McMean]

Bu88er....

[ani]

Originally Posted by K McMean

It's me again! I have just subscribed to the Empower email viewer pro but the firewall on my curve won't let me accept the registration, when i try to disable the firewall there is a little red padlock beside it and even after resetting the settings its still there, any ideas how to get rid of it so I can register the software

Why don't you write to with your PIN and maybe they can help you

just a thought!
Best,
Ani.

[K McMean]

Yeah thanks for that...I have done...just waiting to hear back?

[JaguarXJ7]

This may be a long shot, but if you know the party you purchased the BB from, maybe you could get them to take it to their IT Department and have them remove the policy.

I know nothing about IT Policies, so as I said it's a long shot.