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02-21-2008, 03:54 PM
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#1
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Knows Where the Search Button Is
Join Date: Feb 2007
Model: 8700g
Carrier: Vodafone
Posts: 21
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Strange policy on my 8300
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I seem to be having a strange problem with my 8300. I just bought it brand new and unlocked (t-mobile germany handset), and it does not give me any option to add BIS mail. Even during the setup wizard, it only gave me an option for enterprise activation.
To make matters worse, it doesn't register with the blackberry data service at all, even though the same SIM, when put in my 8700g, is able to get blackberry services instantly (uppercase EDGE). Also, when I go to HRT registration and try and register the handset, it seems to be sending the message but nothing happens. Tried battery pulls etc. to no avail.
So then I went to my current BIS page and tried to change the device from there, but it said that this is not a valid service provider. I then went to the t-mobile germany BIS page to try and setup the handset from scratch over there and that too gave me a similar error.
There is also no IT policy in the handset in options / general security, though firewall does have a padlock next to it.
Can anyone please help me with this? I would be very grateful.
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02-21-2008, 03:56 PM
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#2
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Crimson Tide Moderator
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
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Hey ashish, where did you buy the phone brand new and unlocked?
I don't know of many carrier retailers who sell brand new devices unlocked.
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02-21-2008, 03:56 PM
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#3
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BBF Moderator
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,720
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I would contact your carrier. Are there any service books in Options >Advanced Options >Service Book?
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02-21-2008, 03:58 PM
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#4
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Knows Where the Search Button Is
Join Date: Feb 2007
Model: 8700g
Carrier: Vodafone
Posts: 21
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Nope, no service books.
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02-21-2008, 04:00 PM
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#5
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Crimson Tide Moderator
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
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ok, since you skipped my question, I'll ask another you can skip, are you certain it is unlocked?
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02-21-2008, 04:00 PM
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#6
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Knows Where the Search Button Is
Join Date: Feb 2007
Model: 8700g
Carrier: Vodafone
Posts: 21
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Quote:
Originally Posted by John Clark
I would contact your carrier. Are there any service books in Options >Advanced Options >Service Book?
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I spoke to my carrier, Vodafone. Their BB technical support said that even though my device is unlocked, the data portion is still network locked.
I went to SIM in advanced settings and checked the status there using MEPD, and everything is disabled.
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02-21-2008, 04:01 PM
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#7
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Knows Where the Search Button Is
Join Date: Feb 2007
Model: 8700g
Carrier: Vodafone
Posts: 21
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Quote:
Originally Posted by JSanders
ok, since you skipped my question, I'll ask another you can skip, are you certain it is unlocked?
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It is unlocked. I get the same settings as in the 2nd batch of screenshots. I can make and receive voice calls and sms
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02-21-2008, 04:02 PM
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#8
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Crimson Tide Moderator
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
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"Disabled" would appear for unlocked, good.
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02-21-2008, 04:02 PM
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#9
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Knows Where the Search Button Is
Join Date: Feb 2007
Model: 8700g
Carrier: Vodafone
Posts: 21
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Quote:
Originally Posted by JSanders
Hey ashish, where did you buy the phone brand new and unlocked?
I don't know of many carrier retailers who sell brand new devices unlocked.
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Got it thru t-mobile germany. Had a friend pick it up for me.
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02-21-2008, 04:04 PM
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#10
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Crimson Tide Moderator
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
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Well, you should be able to change devices with the PIN and IMEI at your BIS site for the account. Usually it might say that PIN is in use elsewhere, but I have not seen that error about valid service provider.
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02-21-2008, 04:11 PM
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#11
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Knows Where the Search Button Is
Join Date: Feb 2007
Model: 8700g
Carrier: Vodafone
Posts: 21
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I get this message when I try to register it as a new connection
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02-21-2008, 04:14 PM
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#12
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Knows Where the Search Button Is
Join Date: Feb 2007
Model: 8700g
Carrier: Vodafone
Posts: 21
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And now I cant even login to my BIS at all
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02-21-2008, 04:15 PM
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#13
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Retired BBF Moderator
Join Date: Feb 2007
Location: Nor Cal
Model: 9000
PIN: ups! ;)
Carrier: AT&T
Posts: 5,890
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I can't read the image....do you just have the text?
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02-21-2008, 04:18 PM
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#14
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BBF Moderator
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,720
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The previous owner likely still has the pin registered to an email account. The pin needs to be released by the previous owner/carrier. This is one of the problems with used Blackberrys that aren't deactivated properly.
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02-21-2008, 04:18 PM
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#15
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Knows Where the Search Button Is
Join Date: Feb 2007
Model: 8700g
Carrier: Vodafone
Posts: 21
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Quote:
Originally Posted by Thatzmister2u
I can't read the image....do you just have the text?
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This Blackberry is registered with a different service provider. Please re-register this Blackberry and verify the URL matches the one provided by your service provider.
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02-21-2008, 04:20 PM
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#16
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Knows Where the Search Button Is
Join Date: Feb 2007
Model: 8700g
Carrier: Vodafone
Posts: 21
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Quote:
Originally Posted by John Clark
The previous owner likely still has the pin registered to an email account. The pin needs to be released by the previous owner/carrier. This is one of the problems with used Blackberrys that aren't deactivated properly.
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I will probably have to call t-mobile germany to have this done. Its gonna be interesting since I don't speak a word of German.
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02-21-2008, 04:21 PM
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#17
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BBF Moderator
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,720
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Sometimes your carrier can do it, too. You just have to know how to explain it to them.
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02-21-2008, 04:22 PM
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#18
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Retired BBF Moderator
Join Date: Feb 2007
Location: Nor Cal
Model: 9000
PIN: ups! ;)
Carrier: AT&T
Posts: 5,890
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Vas is das??? Das is der Blackberry.... Good Luck!
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02-21-2008, 04:23 PM
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#19
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Crimson Tide Moderator
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
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Yea, as JC said. You likely got sold a not so new remanufactured device, which I was asking that question at first... and wondering about the message from the BIS you being given.
Good luck.
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02-21-2008, 04:23 PM
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#20
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Knows Where the Search Button Is
Join Date: Feb 2007
Model: 8700g
Carrier: Vodafone
Posts: 21
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Yeah, my carrier basically told me to do a couple of battery pulls, and once that didnt work, said to call up t-mobile germany
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