[omkhar]

[QUOTE=Crupp]

Originally Posted by jibi

For non-TMO users who want to use this service, please do the following to use BG's :
- Download all_im_clients.zip and extract to your Desktop
- Connect your device to you PC and open Desktop Manager
- Double-click on Backup and Restore; click on Backup (optional step)
- Delete all service books from device (Options > Advanced Options > Service Book)
- Open Backup and Restore in BDM once again and click on Restore; select the all_im_clients.ipd file from your Desktop
- Re-send service books from BIS, or do an HRT update (Options > Advanced Options > Host Routing Table > click and select Register Now)
- Re-activate handheld on BES, if required.

My service books are greyed out. I'm on a BES any ideas?

I had the same issue. I manually deleted each service book from Options->Advanced->Service Book (on the BB) with the wireless off. Once I did this I was able to use Backup/Restore to get the service books on there.

[Ryan8700]

I think I'll just wait until it's actually released before I mess around with service books and stuff.

I hope the user who said a Rogers Rep said that we will not be getting MSN is wrong. That's very idiotic as MSN Messenger is the dominant IM program in Canada and accounts for about 70% of IM'ers.

I do think that rep was wrong as our BB's also come pre-loaded with Google Talk, so obviously they can have more than one IM program.

[linuxpro]

Sorry i didn't see 'post#168'

I apoligise for being blind & stupid "lol"

Sorry

[mattbrody]

Originally Posted by da0ne83

hey matt

try going through your service provider website you can get the service books from them

that's the problem i am not getting anyting from the server...

[nike30]

Originally Posted by mattbrody

that's the problem i am not getting anyting from the server...

Sounds like a call to customer service is required to request them push the service books to you.

[vibribbon]

Originally Posted by Ryan8700

I think I'll just wait until it's actually released before I mess around with service books and stuff.

I hope the user who said a Rogers Rep said that we will not be getting MSN is wrong. That's very idiotic as MSN Messenger is the dominant IM program in Canada and accounts for about 70% of IM'ers.

I do think that rep was wrong as our BB's also come pre-loaded with Google Talk, so obviously they can have more than one IM program.

I hope the rep was wrong as well. My real motive in calling was to start gently reminding them that there are users out there waiting for this functionality. I had anticipated that I would get a generalized answer about when the service book would be available (Spring Update... or some such), and I probably wouldn't have posted if that had been the case. I was very surprised that he claimed that they would never support it.

It was one of the data support guys, who are often somewhat credible, but it was only one person's comments. I am going to keep hoping that Rogers does the right thing.

[Ryan8700]

I think I'll call too and I'll tell you what they say. I don't know anyone who uses Yahoo! IM, so it's weird that they chose to preload that one.

I think Blackberry should just release it so it's not up to the carrier which programs are released and when, if thats possible.

Also to the person who said that this was probably a test or something from BlackBerry, that's probably right... maybe they wanted to see how many users on (Rogers, or T-Mobile, or Cingular etc) downloaded MSN or AIM or ICQ.

I can't wait though! Hopefully it comes out before my VeriChat free trial expires :p

[coldconfession13]

talked to tmobile and they said they might give the service books with a new patch more than likely which will be soon.

[QoS]

is there anything i could put in for apn settings to make my msn live work on rogers network?

[Ryan8700]

Okay i just called rogers. The rep pushed on on service book to me, but it didnt work. He said that Rogers does not have any agreements with Microsoft and is likley not something they are interested in :(

[omkhar]

Originally Posted by Ryan8700

That's very idiotic as MSN Messenger is the dominant IM program in Canada and accounts for about 70% of IM'ers.

Ryan8700 - what's your source for this? I was trying to find the same information a couple of weeks ago regarding market penetration of IM progs in Canada and was unable to find it. Where did you get this info?

[Ryan8700]

I remember reading that on some MSN page that 70@ of Canadian IMers use MSN. It sounds right to me lol.

But seriously, who uses YIM in Canada?

[BB4Life]

i can't take this waiting game anymore!

[akosnitzky]

Anything they can do to get around the service book issue?

[snowskier79]

Originally Posted by akosnitzky

Anything they can do to get around the service book issue?

Simply put . . . . no.

[akosnitzky]

Thank you. I am heistant to follow the suggestion that was posted which suggested we backup an item that put a file in.

[graphreak]

Originally Posted by akosnitzky

Thank you. I am hesitant to follow the suggestion that was posted which suggested we backup an item that put a file in.

I just tried it and it is no big deal, really.
Backup step is for safety measure and as it says in brackets,
an (optional step)- to have your data available in case of 'whatever'.


But, at this particular moment the IM network seems to be down
as my AIM & ICQ do not want to connect.

[abigorbot]

Originally Posted by graphreak

But, at this particular moment the IM network seems to be down as my AIM & ICQ do not want to connect.

I've done the restore with the service books the day the post was made about the zip file and haven't been able to connect to AIM or LiveMessenger. Thank goodness for JiveTalk. n_n

[nike30]

Originally Posted by abigorbot

Thank goodness for JiveTalk. n_n

I second that motion!

[jibi]

For any of you who want them, here are the JAD files from RIM's websites (in case you are unable to download directly from them). They also have the links for the COD files in each (open the JAD file with Notepad or Wordpad or TextPad or whatever else if you want to view it).