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Originally Posted by John Clark
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I received this today. I got the trackball assembly, the inner retaining ring and the chrome outer ring. The trackball looks white and clean, however, the outer chrome ring looks new but has two 'dings' on it at the 10 o'clock and 2 o'clock positions. Not sure where they came from. It didn't happen just in shipping. The chrome is not scraped off just dented.
I contacted the retailer and the first response was, "The trackball usually does not include the chrome ring and we threw it in at no extra charge. Unfortunatly, we do not have any of these left in stock to replace for you." While their website does show "out of stock" the part about not usually including the ring, IMHO, is simply not true. I replied saying that the picture clearly showed the trackball assembly with the chrome ring and that other sites had the chrome ring included as well. They then told me to check back in a few weeks and if they had more in they would send me one no charge.
So, I'd give these guys 4 out of 5 thumbs up. If they don't actually replace the ring for me I may come back here change my rating. The dings could easily go unnoticed so I'm not faulting them too much for that. If they decide not to replace it then that's not to nice