BlackBerry Forums Support Community

Thatzmister2u · 06-13-2007, 04:53 PM

I've noticed several users in various threads are complaining about not receiving email. Then the bell went off for me too. Nothing from the personal account for hours. Furiously emailed all directions (to and from various accounts) and nothing. Resent service books and all accounts are validated. Does anyone have access to the portion of RIM's site that would announce an outage?

I feel lost without my email..... :(

I'm located in Northern California and on AT&T.

Perfect Storm · 06-13-2007, 07:10 PM

Yup looks like a hiccup similar to the weekend

JGBerry · 06-13-2007, 07:13 PM

Quote:

Originally Posted by Thatzmister2u

I've noticed several users in various threads are complaining about not receiving email. Then the bell went off for me too. Nothing from the personal account for hours. Furiously emailed all directions (to and from various accounts) and nothing. Resent service books and all accounts are validated. Does anyone have access to the portion of RIM's site that would announce an outage?

I feel lost without my email..... :(

I'm located in Northern California and on AT&T.

Hi. I am from PA on the East Coast and I am not receiving email anymore either on my T-Mobile Blackberry 8700g.

man...what the heck is going on with RIM? it would be nice to know how far this BIS outage has spread.

as i said before........

T-Mobile BIS is OUT in Pennsylvania (Easy Coast)

tjfbb · 06-13-2007, 07:17 PM

T-Mobile BIS out here in Massachusetts as well.

Nextel User · 06-13-2007, 07:20 PM

west coast here....also no emails for the last few hours

walds11 · 06-13-2007, 07:23 PM

Philly, PA here...yahoo email working great, but mycingular.blackberry.net is not working.

JGBerry · 06-13-2007, 07:33 PM

Quote:

Originally Posted by Thatzmister2u

I've noticed several users in various threads are complaining about not receiving email. Then the bell went off for me too. Nothing from the personal account for hours. Furiously emailed all directions (to and from various accounts) and nothing. Resent service books and all accounts are validated. Does anyone have access to the portion of RIM's site that would announce an outage?

I feel lost without my email..... :(

I'm located in Northern California and on AT&T.

BIS is now up and running in Philadelphia, PA

wow...i have a HUGE backlog of emails...damn this is going to take a while to sort through hah

JGBerry · 06-13-2007, 07:40 PM

Quote:

Originally Posted by Thatzmister2u

I've noticed several users in various threads are complaining about not receiving email. Then the bell went off for me too. Nothing from the personal account for hours. Furiously emailed all directions (to and from various accounts) and nothing. Resent service books and all accounts are validated. Does anyone have access to the portion of RIM's site that would announce an outage?

I feel lost without my email..... :(

I'm located in Northern California and on AT&T.

I am T-Mobile on East Coast (Philadelphia, PA) and BIS is up and running but delayed. I re-sent the service books but it took 5 minutes to refresh. Give it some time before everything catches up.

RIM needs to figure out wtf is going on with their servers. this is getting out of hand in my opinion... but hey...atleast they waiting until after the work day or else i would be ROYALLY screwed

spega · 06-13-2007, 07:44 PM

its starting to get somewhat tedious.

JGBerry · 06-13-2007, 07:46 PM

Quote:

Originally Posted by spega

its starting to get somewhat tedious.

I agree...they need to fix whatever the heck is wrong and just fix it already. these outages are no good for me

tjfbb · 06-13-2007, 07:47 PM

Does RIM offer a 'network status' web page or anything for situations like this?

JGBerry · 06-13-2007, 08:12 PM

Quote:

Originally Posted by tjfbb

Does RIM offer a 'network status' web page or anything for situations like this?

unfortunately not. but they do have a 1-800 number with a recording (so i heard). i dont know that number so i have never called.

so yea, BIS is NOT up and running for me now. it's back down and i am not receiving anything anymore.

dammit RIM...wtf

Nandy · 06-13-2007, 08:15 PM

I have been getting resend messages all day. The person sending it to me is getting my address returned as an error. RIM is horrible. At least I am not paying for this service.

Nandy

JGBerry · 06-13-2007, 08:16 PM

Quote:

Originally Posted by JGBerry

unfortunately not. but they do have a 1-800 number with a recording (so i heard). i dont know that number so i have never called.

so yea, BIS is NOT up and running for me now. it's back down and i am not receiving anything anymore.

dammit RIM...wtf

hmm, now some stuff goes through.
something is up and i'm going to call t-mobile and RIM and see what is up.
no more posts until i find out and confirm what is going on

atuarre · 06-13-2007, 08:44 PM

Let's be patient. Perhaps RIM is implementing some of those workarounds due to the litigation from the patent infringement.

JGBerry · 06-13-2007, 08:49 PM

Quote:

Originally Posted by atuarre

Let's be patient. Perhaps RIM is implementing some of those workarounds due to the litigation from the patent infringement.

They can simulate the network internally to see if a workaround would work. they don't need to "down" the entire BIS market-wide network for that. besides...if they have scheduled maintenance such as that, they need to NOTIFY CUSTOMERS. they can't just do whatever they want whenever they want. they should show some respect and say that there could be outages so please be patient...or something like that.

atleast it gives us peace of mind and allows us to prepare...instead of sending people running around as if they were chickens and their heads were cut off. honestly, i am not that tied to my device, but some people are my work are, who are working pretty much 24/7 and who are working with suppliers from china, australia, and finland...they are under multiple time zones and some of my co-workers need that constant access to email.

I just think it's time RIM have a network status page, or an "expected routine maintenance schedule"...do something. if they need to fix something, plan for it and allow us, the customers to plan for it as well.

other than that, RIM and Blackberry are amazing. with that said, i am passing out and i have to get up at 5:30am for another day at work at the office. yippee!