Quote:
Originally Posted by Michael Rykowski
The first questions I asked the user was if he had a internet email acount setup on the the BB. And if he was doing any forwarding. He says No. I will investigate with Verizon if he setup a verizon email account on the device.
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Don't take the user's word for it. Don't even take the carrier's word for it.
Go into the user's device properties using BlackBerry Manager and look at the service books on the device. You'll know right away if there's a BIS account linked to it.
If you want to get dirty, then just give him a new IT Policy which blocks inbound BIS messages.
If the duplicates stop after the policy is applied, then you know the user set up a BIS account.