I have sort of answered my own question. You must be in dial mode to enter ##000000 which indeed does go into the service mode. The problem is, once you are here, there is no option to change Automatic A/B. This should be under the network setting in the options, but Verizon told me that it was removed in newer phones. As a side note, I got my phone unlocked by calling and telling them I was going overseas. I declined the $3.00 monthly global option.
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