[redhalk]

I know this topic has been covered however my issue seems to be more complicated and I cannot find the answer..

I keep receiving emails from the above address with the following:

This message is used to carry data between the BlackBerry Handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server.

BEGINETP 106
AQ9a5+wAAAAAIBAIMjAxRDM5RUQgD2FkbWluQG9uZXN5cy5pZQ D3dTgYUAVDTUlNRQNAgICA
gDIAADBFNEVFODA2MytHKzIAx8c95U/vGk22Ssyt5AGFMgAZY0GzmWQAkyDlvp1zuBmQ1w!!
ENDETP -1240899933

However I have removed all blackberry and research in motion folders and applications from my pc. I have removed all of the above from my registry also. I had a redirect on my pop account which I have also deleted. I cannot understand how the link to my email is still alive.. O2 who are my carrier assure me they have deleted my email account on their servers so the connection should not exist anymore?

Any ideas greatly appreciated?
Thanks..

[BERDucky]

delete the desktop service books from your handheld

[redhalk]

I have given my bb to my boss who is using it at the moment
If i did this will it affect them receiving email to the bb?

[earth]

they'll still receive emails ok. it's just an annoying servicebook problem. it can also be solved by resyncing or encrypting again.

[redhalk]

thats great thanks a mill!
one last think are the service books easy to find on the bb? Its just that I am not looking at one at the moment and wonder could I talk my boss through it on the phone..

Thx again.

[BERDucky]

options -> service books
tools -> settings service books
or
options -> advanced options -> service books

resyncing won't work if you got rid of redirector
he'll have 2 desktop service books. once he deletes them those messages will stop
as long as he still has web client he'll continue to receive email through the BIS

if your using a BES then yes; resyncing should resolve it - may need to genreat encription keys

[bb_frustrates_me]

We had this issue at work with users receiving the BB email, turned out to be our SPAM filter though.

[BBAdmin]

This is always an issue with SPAM filters in the case of a BES environment, or service books in the case of an Internet Mail device. With BES just allow anything through the SPAM filter thats *.blackberry.net as the digits after the network@etp bit can vary (I've seen both 03 and 04)

[redhalk]

I went into the options>service books and theres a list of 6/7 items in there which one do I need to delete?

thx

[BERDucky]

anything that says desktop - there will probably be 2

[redhalk]

thx for your help

[cdw5510]

If I remove the Desktop ones only, I wont receive these emails from network@etp...? I am learning this stuff and it is neat.

C

Originally Posted by BERDucky

delete the desktop service books from your handheld

[cdw5510]

Does anyone have links to help on this? I dont want to take lots of time from people.

C