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10-30-2010, 02:36 PM
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#1
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New Member
Join Date: Oct 2010
Model: 8530
PIN: N/A
Carrier: Verizon
Posts: 1
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Blackberry mail flow simply stopped working suddenly with no changes
Please Login to Remove!
None of our blackberries can Synch any longer with absolutly no change to the system.
We are running Exchange 2003 & BBM 4.1.4.17, the phones are on the Verizon network. (New Curves) they were recently activated about 3 weeks ago and fine.
It was working for over 2 years and with no changes, even with recent cell provider changes, now around October 26th it simply stopped working.
we have about 8 phones with a last contact timeabout 4 days old. (October 26th)
no amount of rebooting phones, the exchange server or the blackberry server has done anything to help.
All services appear to be running.
when you test the blackberry router at srp.us.blackberry.net on port 3101, it connects to the blackberry system fine.
Database connectivity test works fine.
Validate SRP Key & ID also fine.
I have tried the right click on user and resending the service books from the user panel.
Any ideas?
Last edited by jlbseg; 10-30-2010 at 02:37 PM..
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10-30-2010, 03:47 PM
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#2
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Appleinator
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
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This is probably in the wrong section. I assume you are using BES so I will move to the BES Admin section.
Have your users tried battery pulls?
Is the carrier's network up and running?
Last edited by Dubdub; 10-30-2010 at 03:48 PM..
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11-01-2010, 10:55 AM
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#3
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BlackBerry Elite
Join Date: Jan 2008
Location: Massachusetts
Model: DT60
OS: 123456789
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,325
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What order did you reboot the servers?
Do it in this order
DC, DNS, GC, Exchange, SQL, BES last
or is BES installed on the excahnge server?
__________________
I had to fall
To lose it all
But in the end
It doesn't even matter
Rocking the Motion with out lotion.
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11-01-2010, 11:09 AM
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#4
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CrackBerry Addict
Join Date: Jan 2008
Model: 9700
PIN: N/A
Carrier: Rogers
Posts: 709
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Event log is your friend - BES is pretty verbose about what's wrong with it.
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11-01-2010, 04:03 PM
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#5
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BlackBerry Extraordinaire
Join Date: Mar 2006
Model: 9700
Carrier: t-mobile Germany
Posts: 1,381
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Are the Blackberries which have problem still able to use the Blackberry Browser to access internal websites or not ?
If not, and, if the devices which are still ok can: it might be a problem with Verizon.
But, as TargetIT recommended: read the logs, this is a good Idea in any case.
Last edited by nobody7290; 11-01-2010 at 04:05 PM..
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11-01-2010, 04:21 PM
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#6
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BlackBerry Elite
Join Date: Jan 2008
Location: Massachusetts
Model: DT60
OS: 123456789
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,325
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I remember a post a while ago that the BESAdmin went through hoops of troubleshooting only to find out that the accounting dept changed all the BES plans to BIS.
Check my signature on blue link to test it.
__________________
I had to fall
To lose it all
But in the end
It doesn't even matter
Rocking the Motion with out lotion.
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11-01-2010, 05:00 PM
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#7
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CrackBerry Addict
Join Date: Jan 2008
Model: 9700
PIN: N/A
Carrier: Rogers
Posts: 709
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Yeah, good call. When BIS plans became a lot cheaper (ironically because of the iPhone), I got a call from our rep to move to these cheaper plans. Not thinking about it that much, I said sure! And boom, every BB stops responding a couple of days later.
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Thanks button.!!
