Agree with BlackBeauty -- I tried pretty much everything else on my 8700. The problem was with password protection AND content protection enabled.
Regardless of content protection setting, if your
![BB Icon](http://www.blackberryforums.com/images/smilies/bb_icon.gif)
is unlocked when it rings, you do get the name from the address book.
When the
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is locked, if content protection is enabled (i.e., address book is encrypted), there is really no way for
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to locate the name from the address book.
To disable content protection: Options | Security Settings | General Settings | Content Protection -> Disabled.
Your choice: your privacy or your convenience -- isn't it always this way??
![Mad](http://www.blackberryforums.com/images/smilies/icon_mad.gif)