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04-16-2007, 10:57 AM
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#1
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Thumbs Must Hurt
Join Date: Sep 2006
Location: Cleveland Rocks!
Model: 8320
Carrier: T-Mobile
Posts: 119
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Selective Restore - items on handheld grayed out
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I've upgrade my 8700 to OS4.2 (And DM 4.2) and wanted to retore bookmarks, etc. I did a full backup. But when I go to backup/restore, advanced, the handheld shows a lot of items grays out and says at the bottom "Databases that are unavailable in the list have been configured for wireless synchronization or wireless backup and are read-only. You cannot restore or clear them"
90% of the list is grayed out! I've tried turning off wireless synch for Contacts, Email, etc., where I can, but the grayed out list never seems to change. Since where can you wirelessly backup Bookmark anyhow?
I'm on a company BES.
Suggestions?
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05-11-2007, 11:17 AM
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#2
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New Member
Join Date: Jul 2006
Model: 7100i
Carrier: NEXTEL
Posts: 1
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Same Problem
I've been searching all over this site for the same answer. Does anybody Know??
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05-11-2007, 04:20 PM
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#3
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BlackBerry Extraordinaire
Join Date: Oct 2004
Location: Fort Worth, Texas
Model: 8220
PIN: FFFFFFFF
Carrier: T-Mobile
Posts: 1,734
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Since bes 4.x.
If it is greyed out then you need to talk to the admin about getting the old data in. He may have to take it off the server, let you import your data and then add it back. I had to do this once for some people.
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Stonent
Prior: BES: 7510, 7520, 7290, 7230, 7130, 8220 (No Data Plan), Droid Eris
Post your question on the forum, don't PM me.
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05-11-2007, 09:18 PM
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#4
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Thumbs Must Hurt
Join Date: Sep 2004
Model: 8700
Carrier: T-mo
Posts: 162
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Just delete the SYNC service book to disable OTA sync.. Then you can restore..
After you finish, disconnect and reconnect the BB and the SYNC service book will appear again.
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05-14-2007, 10:21 AM
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#5
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Thumbs Must Hurt
Join Date: Sep 2006
Location: Cleveland Rocks!
Model: 8320
Carrier: T-Mobile
Posts: 119
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Quote:
Originally Posted by patrickh
Just delete the SYNC service book to disable OTA sync.. Then you can restore..
After you finish, disconnect and reconnect the BB and the SYNC service book will appear again.
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OK, I can try that. Hopefully it will come back and I won't have to waste the time of my BES Admin (they are awfully busy!). Odd though that the items greyed out (like browser bookmarks, autotext, etc) are not items that are wirelessly synched or available on the BES. At least I assume those are not wirelessly synched!
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05-20-2007, 09:56 PM
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#6
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BlackBerry Extraordinaire
Join Date: Nov 2006
Location: CT
Model: 9550
OS: 5.0
Carrier: ATT
Posts: 1,137
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does this issue happen with bis ??
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Fred
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05-20-2007, 10:07 PM
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#7
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BBF Moderator
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,720
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Quote:
Originally Posted by beprahst
OK, I can try that. Hopefully it will come back and I won't have to waste the time of my BES Admin (they are awfully busy!). Odd though that the items greyed out (like browser bookmarks, autotext, etc) are not items that are wirelessly synched or available on the BES. At least I assume those are not wirelessly synched!
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Actually, pretty much everything is wirelessly sync'd now. It's actually a nice feature. If you lose your BB, or have to do an unexpected wipe then when you reactivate on the BES everything comes back pretty much as it was before. Quite handy.
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08-27-2007, 07:51 AM
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#8
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Thumbs Must Hurt
Join Date: Jul 2007
Model: 8820
PIN: N/A
Carrier: at&t
Posts: 116
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patrickh,
Thanks for the advice, I removed the sync and was able to restore my bookmarks. Now a follow-up question. I disconnected and reconneted the BB but I can't get the SYNC service book to show up again.
Any idea how I can force the SYNC service book to reappear?
Thanks,
Ix
Quote:
Originally Posted by patrickh
Just delete the SYNC service book to disable OTA sync.. Then you can restore..
After you finish, disconnect and reconnect the BB and the SYNC service book will appear again.
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11-01-2007, 09:07 AM
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#9
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New Member
Join Date: Sep 2007
Model: 8800
PIN: N/A
Carrier: Rogers
Posts: 2
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Thank you!
Wow, you guys are awesome. Deleting the "Desktop [SYNC]" service book did the trick. Every time I get stumped with a problem that would have me pulling out my hair (which I have very little left LOL), I hop on this site and there's my solution.
Thanks for this info!
Dre
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11-01-2007, 07:21 PM
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#10
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New Member
Join Date: Jul 2007
Model: 7130e
PIN: N/A
Carrier: Verizon
Posts: 9
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Where do you find the SYNC service book to delete it?
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11-01-2007, 08:00 PM
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#11
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BBF Moderator
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,720
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It's for BES users only and it's in Options >Advanced Options >Service Books.
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11-06-2007, 01:18 PM
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#12
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Talking BlackBerry Encyclopedia
Join Date: Dec 2005
Location: Vancouver, Canada
Model: 9700
PIN: 21C27C4C
Carrier: Rogers
Posts: 223
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Same issue here. I've managed to restore everything, but cannot get the service book back. Also, the Wireless Sync option is gone from my Address Book, Tasks, and Memo Pad options.
Thanks in advance for your help. This site is a lifesaver!
Quote:
Originally Posted by ixtab
patrickh,
Thanks for the advice, I removed the sync and was able to restore my bookmarks. Now a follow-up question. I disconnected and reconneted the BB but I can't get the SYNC service book to show up again.
Any idea how I can force the SYNC service book to reappear?
Thanks,
Ix
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05-06-2008, 02:46 PM
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#13
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New Member
Join Date: Mar 2007
Location: Holly Springs
Model: 8310
Carrier: AT&T
Posts: 5
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this might help
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BB8310 Crimson -
BB8800 -
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10-13-2008, 10:02 PM
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#14
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New Member
Join Date: Apr 2006
Location: Los Angeles
Model: 8820
Carrier: AT&T
Posts: 13
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I have this problem too, but I am on BIS. I have spent hours and hours trying to restore my contacts. No matter which ipd backup file I choose, the address book is grayed out. Very frustrating!
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10-13-2008, 11:15 PM
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#15
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BBF Moderator
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,720
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Wirelessly posted (BB 11020)
Greyed out means that wireless sync is turned on. You can turn off wireless sync in the address Book options. Then you can restore. And then turn wireless sync back on.
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10-13-2008, 11:21 PM
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#16
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New Member
Join Date: Apr 2006
Location: Los Angeles
Model: 8820
Carrier: AT&T
Posts: 13
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Thank you John. But mine says "Wireless Synchronization: Not Available" No option to turn on or off. I assume because I am on BIS.
Quote:
Originally Posted by John Clark
Wirelessly posted (BB 11020)
Greyed out means that wireless sync is turned on. You can turn off wireless sync in the address Book options. Then you can restore. And then turn wireless sync back on.
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10-17-2008, 12:07 AM
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#17
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New Member
Join Date: Oct 2008
Model: 8330
PIN: N/A
Carrier: Alltel
Posts: 1
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Quote:
Originally Posted by exciter
Thank you John. But mine says "Wireless Synchronization: Not Available" No option to turn on or off. I assume because I am on BIS.
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I am having the same problem but am also on BIS not BES. I just switched from a Pearl to a Curve.
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