[hsproyaya]

I am kicking my self in the behind....

I just got my bold a few days ago second hand...for some reason I thought I would perform a wipe to get all the other persons apps and info off the phone, I have followed directions from 100 different sites and I can not get the new device software to load. It is an unbranded phone but I am using it on AT&T.

I turn the phone on and get the 507 error as expected. I have tried both DM 4.6 and 4.7 to load new software. Everytime it says "finding boot ROM" the phone resets. The DM says "fatal error occured try again"

I am tired of trying again....

Looking for any information that my help I am completely pissed at my self

Thanks in advance

p.s. is there a default password for the PIN? Or a way to find what it is? DM is asking for it but I dont know it and assume it is default

[johnnyp500]

well.. if you have a friend with a bold that backs it up you can ask him to do a restore of his backup on your bold.. ive done that before with my pearl

[Horizon Wireless]

Wirelessly posted (BlackBerry 11000 Colosol)

Did you check the faq? There's a post there about what to do when an os does not load

[hsproyaya]

Originally Posted by johnnyp500

well.. if you have a friend with a bold that backs it up you can ask him to do a restore of his backup on your bold.. ive done that before with my pearl

I did a back up before I started but DM does not give me the option to restore :(

[johnnyp500]

Originally Posted by hsproyaya

I did a back up before I started but DM does not give me the option to restore :(

Well I dont know.. if I would encounter a case like that i wouldve probably been on google and forums for the rest of the night. does the DM identify the bold when u connect it?

[hsproyaya]

Originally Posted by johnnyp500

Well I dont know.. if I would encounter a case like that i wouldve probably been on google and forums for the rest of the night. does the DM identify the bold when u connect it?

I have been on the web all afternoon...:(

It kind of sees it but kind of not. When I go to try and load the software it tells me the PIN# and everything but sstatus is offline and device connected is none.

[JSanders]

1) Make sure you are connected to a USB port on the REAR of the PC. Not a front PC USB port, not a USB hub or a monitor port.

2) Seeing 507 is ok, and good. That just means there is no OS detected on the device.

3) Unplug the USB, reboot the PC completely and plug the USB from the PC back into the BB, open Desktop Manager and see if the DM sees the BB, Select the App Loader and continue on.

See the directions here: How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ

[Whoooooo-Kid]

desktop app loader

[Spawneh]

Can I ask that the software you are trying load is from the same carrier? otherwise navigate to your common files folder and look for the vendor.xml file and delete it and try again

[hsproyaya]

Originally Posted by Spawneh

Can I ask that the software you are trying load is from the same carrier? otherwise navigate to your common files folder and look for the vendor.xml file and delete it and try again

Yes I got the software from the AT&T section, and I have deleted the vendor.xml file

[JSanders]

ok, what about the USB I asked?
What is the exact file name you have downloaded and installed to the PC for the OS?

[hsproyaya]

I have a laptop and I am using the back USB port.

9000M_PBr4.6.0_rel298_PL4.0.0.157_A4.6.0.167_AT&T

I got it from the AT&T section of the BB page

Originally Posted by JSanders

ok, what about the USB I asked?
What is the exact file name you have downloaded and installed to the PC for the OS?

[JSanders]

ok, well for the fun of it, download and install to the PC the .190 version found at the top of this 9000 section, remove the Vendor File, etc., and try it.

Also, read this:
http://www.blackberryforums.com/gene...-xml-file.html

[hsproyaya]

[QUOTE=JSanders;1180733]ok, well for the fun of it, download and install to the PC the .190 version found at the top of this 9000 section, remove the Vendor File, etc., and try it.

tried that fun already...

[JSanders]

nothing wrong with trying it again.

And the other thread I recommended you read?

[hsproyaya]

I tried again...yes I read that one too. I get this from the loader

I cant even get the phone to turn on now...................

[JSanders]

Start from the very beginning with a new JL_Cmder wipe.

Follow all those directions exactly as written.

Do you have a PC somewhere you can use?

[hsproyaya]

Originally Posted by JSanders

Start from the very beginning with a new JL_Cmder wipe.

Follow all those directions exactly as written.

Do you have a PC somewhere you can use?

I may be able to get one from my wrok, but not sure.

I popped in the CD that came with the phone and it has sprint on it.

Maybe I need to install the sprint software then unlock the phone?

I will start all over...the saga continues

[JSanders]

WHOA! Wait a minute.

You have a 9000 Bold, right? <<--That is NOT a Sprint device. Sprint does NOT sell the Bold.

Why do you have a "CD that came with the phone and it has sprint on it"

What EXACTLY do you have? A Bold 9000? A Sprint 8330? A Sprint 8830?

What is the branding on the face of the BlackBerry and where did you buy this device?

All of a sudden I feel like I have been wasting my time.

[BaRTiMuS]

Originally Posted by hsproyaya

I tried again...yes I read that one too. I get this from the loader

I cant even get the phone to turn on now...................

I would wipe it using JL_CMDR, then I would uninstall everything on the PC. Install Desktop Manager 4.6 then install the Blackberry Device Drivers. (Delete vendor.xml if need be). Then plug it in and see what happens. If and when it tells you its going to update the device software, press advanced if possible and de-select any non system stuff. By the last screenshot it looks like DM is attempting to load games/apps that are not meant for your phone. Uninstalling and re-installing DM should fix that, but if they are still there, its just as easy to de-select them.