[airattack111]

I got a blackberry bold 9000 tonight, I don't have a data plan, so I logged into my at&t account and tried to upgrade to the blackberry data plan for $50 a month.

I get this error message when trying to submit.

Unfortunately, your feature change failed. Please review the error message below for steps to resolve your problem.

F931: The feature you are trying to add is not compatible with the phone/device on record in the billing system. For assistance with the feature, please click the image below to contact our live Click to Chat group to update your phone/device in the billing system. Click to Chat is available from 8:00am xxx150; 10:00pm M-F, 8:00am xxx150; 9:00pm Sat ET. If the image does not appear you may call Customer Service at 1-800-331-0500 or 611 from your wireless phone.

any ideas?

[MidnightDraven]

Is there somewhere in the account page, that has "this is your phone" and you select your phone?

If all else fails, just call at&t and have them add it.

[dankarlinski]

Wirelessly posted (White and Nerdy)

I'd just call them. Its much easier

[penguin3107]

Additionally, it sounds like you're adding the wrong package. The BlackBerry Personal plan should be about $30 a month, not $50. $50 is for the enterprise BlackBerry plan.

[Dubdub]

The best bet is to call the carrier and ask for a BB data plan to be added to your account. they have to activate it and send service books.

Much easier and quicker.

[TeritaM]

Originally Posted by penguin3107

Additionally, it sounds like you're adding the wrong package. The BlackBerry Personal plan should be about $30 a month, not $50. $50 is for the enterprise BlackBerry plan.

guessing the OP is trying to add the data/unlimited messaging bundle. that one is $50

[duane534]

That's what I'd expect, too. How'd you get the phone?