[caribguy76]

I keep getting Event 20000 for my users every day. Is it a harmless warning? Anyway to get rid of this message? Thanks!

Event Type: Warning
Event Source: BlackBerry Policy Service
Event Category: None
Event ID: 20000
User: N/A
Computer: BLACKBERRY
Description:
{email@address, PIN=##########, UserId=#}RequestHandler::SendKeyRegenerationReques t: Sending Key Regeneration request to device

[T-Roy]

indicates the encryption key on the device has been queued for wireless regeneration.

harmless.

[caribguy76]

Thanks!