High-S2 Severity Maintenance (New) for BlackBerry Relay service for subscribers of *The Americas Network (MULT)
Maintenance Summary: BlackBerry Infrastructure v3.4 -- deployment of Service Pack 1
Impact: BlackBerry subscribers may experience delays in receiving messages and may receive an "x" when sending messages during the maintenance. Subscribers may also be unable to register their device, roam in another location, or use other services such as Internet browsing.
BlackBerry Internet Service subscribers may be unable to use the BlackBerry Internet Service web site or perform activities such as creating new accounts, accessing their Internet mailbox, integrating third-party email accounts, or viewing email attachments during the maintenance.
Devices may not receive new service books during the maintenance. BlackBerry Connect and BlackBerry-enabled devices that require a new PIN may be unable to receive the PIN.
BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure during the maintenance.
Wireless service providers and device resellers may experience delays in using BlackBerry administration web sites or performing activities such as creating subscriber accounts or provisioning services for subscribers during the maintenance.
Ticket Number: BBCHG35324
- Change Window Start Date and Time: 11 October 2008 02:00:00
- (EDT) Change Window End Date and Time: 11 October 2008 06:00:00
- (EDT) Estimated Duration of Service Impact: 0 hour(s) and 5 minute(s)
- % of Subscribers Affected: 100.00 (estimated)
Purpose: Vendor Software Upgrade
EST = GMT - 5 hours
EDT = GMT - 4 hours
AEST = GMT + 10 hours
RIM Scheduled Maintenance Outage - 11 October
