[dpeters11]

Has anyone tried this yet? I just set it up this morning, and love that they give a Enterprise Activation troubleshooting tool, it will verify that the provisioning is correct and if requested will send a test activation message to the users email. All TSupport subscribers will get this, though it looks like it's being rolled out over a few weeks.

Where does one obtain this tool?

[juwaack68]

Where did you get this wonderful tool? Link?

[Frank Castle]

LOVE IT!!!

You need to have TXSupport .. unsure if the level matters (I'm TX2).

I have Tx2 support, and I didn't receive any email about this.
I will call RIM today. Maybe a phased rollout.

[dpeters11]

The email said it was a phased rollout, all named contacts should be getting an email, probably within the next few weeks or less.

[H.Nayl]

Here's the link:

https://www.blackberry.com/besc/dashboard/

I made a thread about this already with more details but no one paid any attention WAAAAAHHHH lol :P

Well, I just got my email from RIM and I can now log in.
I agree... this is a really cool utility.

[dpeters11]

Originally Posted by H.Nayl

Here's the link:

https://www.blackberry.com/besc/dashboard/

I made a thread about this already with more details but no one payed any attention WAAAAAHHHH lol :P

I didn't give a link because I figured it was best for everyone to wait until RIM had their accounts setup. And from the looks of the timestamps, you submitted your post 2 minutes after I did

[Jadey]

I'm T2! (Support with RIM that is, not generation of Terminator)

No email yet... am waiting... RIM!!!

[juwaack68]

I'm waiting. Anyone care to post any screen shots while us un-lucky souls try to wait patiently?

Here ya go.

[jsconyers]

From the site:

BENEFITS:
The BlackBerry® Expert Support Center is designed for your convenience. It will help you complete common tasks and resolve issues with the BlackBerry solution. This application will help you:
Verify if a BlackBerry smartphone is ready to begin the enterprise activation process
Troubleshoot common issues with the enterprise activation process
Access knowledge base (KB) articles related to specific problems or issues
Access BlackBerry® Technical Support Services agreement details
Manage service requests
Reduce time spent on the phone with BlackBerry Technical Support representatives

WELCOME WINDOW:

When you log in using the credentials given to you with the purchase of your support agreement, you will see the Welcome window. This window features quick links to four of the major self-service tools offered with the BlackBerry® Expert Support Center, including the following:
Verify that a BlackBerry smartphone is ready for the enterprise activation process
View support agreement details
Manage service requests
View online tutorials

This window can also be found in the Tools drop-down menu at the top left of the application by clicking Welcome.

Selecting any of these options will open a new window where you can perform various tasks.

ENTERPRISE ACTIVATION:
Verify that a BlackBerry® smartphone is Enterprise Activation ready

The Enterprise Activation Readiness tool walks you through three simple tests to help verify that the BlackBerry smartphone is ready for the enterprise activation process. In order to complete the tests, be prepared with the BlackBerry smartphone personal identification number (PIN), serial number, and email address. For more details about this tool, please view the Enterprise Activation Readiness online tutorial.

MY SUPPORT AGREEMENT:
The My Support Agreement tool provides you with the details of all of your support agreements. Select a subscription code from the drop-down menu to view details about any of the following:
Subscription code
Start and end dates
Level - for example, Tx2
Number of BlackBerry® Enterprise Servers
Number of Active active client access licenses (CALs)
Status - for example, Active
Maximum number of named callers

The window also displays a list of the named callers in your organization and a link to the welcome package associated with your level of support.

MY SERVICE REQUESTS:
The My Support Agreement tool provides you with the details of all of your support agreements. Select a subscription code from the drop-down menu to view details about any of the following:
Subscription code
Start and end dates
Level - for example, Tx2
Number of BlackBerry® Enterprise Servers
Number of Active active client access licenses (CALs)
Status - for example, Active
Maximum number of named callers

The window also displays a list of the named callers in your organization and a link to the welcome package associated with your level of support.

TOOLS MENU:
The My Support Agreement tool provides you with the details of all of your support agreements. Select a subscription code from the drop-down menu to view details about any of the following:
Subscription code
Start and end dates
Level - for example, Tx2
Number of BlackBerry® Enterprise Servers
Number of Active active client access licenses (CALs)
Status - for example, Active
Maximum number of named callers

The window also displays a list of the named callers in your organization and a link to the welcome package associated with your level of support.

HELP:
The My Support Agreement tool provides you with the details of all of your support agreements. Select a subscription code from the drop-down menu to view details about any of the following:
Subscription code
Start and end dates
Level - for example, Tx2
Number of BlackBerry® Enterprise Servers
Number of Active active client access licenses (CALs)
Status - for example, Active
Maximum number of named callers

The window also displays a list of the named callers in your organization and a link to the welcome package associated with your level of support.

Hope this gives some insight on what this is about for those of you still waiting.

[juwaack68]

Very cool, thanks.

Of course I just got my email and was able to get in

I decided to test the "Check if the BlackBerry smartphone is provisioned...." and put in the info for my personal BB (which is not on a BES, and should not have the BES plan)...and I got a green checkmark.

The green checkmark would indicate to me that the device has an enterprise plan....correct?

[jsconyers]

Interesting. I would imagine that would determine that the device is provisioned correctly. I tried a device here that I know isn't provisioned and I get a red X with this error.

The device is not ready for enterprise activation. Please contact your service provider to confirm that the BlackBerry smartphone has been activated for enterprise service.

[juwaack68]

So...that would tell me that the Sprint 'Talk/Data/Message Share' plan I have includes BES.

Very interesting.

But that tool is VERY nice. I don't know how many issues I've resolved by calling RIM to check if a device has the correct plan.

[Frank Castle]

It's a start .. I wish it exposed the plan on the device but likely carriers won't extend that so if all I can rely on is a green check or red x it will suffice.

Nice additional little test when troubleshooting.

[knottyrope]

My dream is looking to come true.

http://www.blackberryforums.com/bes-...correclty.html

[Jadey]

Still no email.

[qc_metal]

Only for T-Support customers?

D'oh!