BlackBerry Forums Support Community

tmendez · 12-29-2009, 09:50 PM

I have tried several times, unsuccessfully to setup my personal email. I only get the option for enterprise email. Also I cannot download app world. Please help

NJBlackBerry · 12-29-2009, 09:57 PM

Do you have a BlackBerry Data Plan on your account? If so, you can try to go to the AT&T BlackBerry Web site to set up the e-mail.

tmendez · 12-29-2009, 10:06 PM

I did that, but I don't see anything on my Blackberry about the email. I setup a bb email, and my personal

NJBlackBerry · 12-29-2009, 10:22 PM

Do you have a BlackBerry Data Plan or some other Internet plan?

tmendez · 12-29-2009, 10:28 PM

I do have the Blackberry Data Plan.

NJBlackBerry · 12-29-2009, 10:29 PM

If you go into Options / Advanced / Host Routing Table do you see a bunch of entries?

tmendez · 12-29-2009, 10:31 PM

i don't have any entires

NJBlackBerry · 12-29-2009, 10:33 PM

How about Options / Advanced / Service Book.

If it is empty, you need to call AT&T and get your account provisioned properly.

tmendez · 12-29-2009, 10:45 PM

thank you. I'm going to have to call them.

BlackBerry Forums Support Community

HELP!!! Cannot setup my personal email on the 8520