You are the exception EZ... And I am sure the customers really appreciate all the work you do....
I say half-hearted (only because EZ knows his stuff and rocks!) that most reps do not know a thing....
I actually called a local store a while back to see if they were going to be getting the 8800 in on release day.... She asked what an 8800 was and I attempted to explain... She argued with me saying I wanted the 8700 and that they had them in stock... I left it at that and ordered online....
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Originally Posted by ezrunner
well I am one of the hourly reps! i do try to take time to learn the products as best I can. I am smart enough not to say whatever i want. Most reps assume people dont know anything when they come in. I make the assumption that they know more than me and If i do not know the answer i dont BS it i research and find it. My biggest complaint to be frank is that customer expect me to know all about everyphone and i am sorry but that is a tall order. Have 33 phone models on the floor now most are from same manufacturers so they all work about the same. i focus mostly on BB's windows mobuile devices yuck yuck yuck, palm devices yuck yuck If i have to do another master reset on one ill puke!!
Not everyone loves their phones as we BB fanatics do. don't group all reps into the same category some of us do enjoy our jobs and strive to educate ourselves accordingly. ( we do have lives outside of wireless as well) I am aware that we reps are far and few between so please dont lump us all together.
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