[Lordy]

My space button doesn't work. My screen is also cracked. Is this likely to be covered under warranty? The closest vzw store with a technician is an hour away so I just wonna see if it's worth the drive

[jsconyers]

If you pay for the insurance it should be covered. If there appears to be physical damage to the device, it most likely will not be covered under the manufacturer's warranty.

[SteveO86]

Just call Customer Service, my Sister pretty much destroyed her chocolate phone, I called them and sent a replacement had it in a few days. Only had to worry about the deductible.

Only certain VZW stores allow you to swap out a defective for a new one the stop so I would check with your VZW before going.

[Dawg]

ive never had much luck in the stores I agree with steve call them before you leave. I would do it over the phone they will over night it.

[SteveO86]

Forgot about that detail, any replacement phones they send you will get overnighted to you.