[yorkie]

Hi,

I have been running a clean install of BES 4.0 for a few weeks. It's a regular setup on Exchange 2003, nothing out of the ordinary (installed to C: drive, external SQL database, CD-ROM is D

I decided to update to SP1 and have sucessfully done this. My build number now reads 4.0.1 (bundle 22) as expected in the SP1 documentation. I rebooted and the server is fine.

So then I decided to install SP1 Hotfix 2. I downloaded from www.blackberry.com and clicked on the .msp file, I followed the wizard but at one point that familiar popup box asking for some files appears. it's asking for BlackBerry Enterprise Manager.msi. So I pop in my BES 4.0 CD in the D: drive, point it at that and click ok - no, it doesn't like it and complains the file is not a valid installation package. Eh? It's the same CD I used to install BES!!

I've double checked and I'm definately trying to apply HF2 for SP1, I even downloaded SP1 HF1 but this was exactly the same.

Anyone else had this?

Mike.

[bfrye]

Try the service pack installation file instead of the original server cd.

[Sohail]

yup!!!! try the service pack installation .. it should work

[boyam]

Your CD has the wrong version, as said before, you need the sp installation files. I ran into the same issue. Since you downloaded the file to the machine, the sp install cleans up after itself and the installation files may not be there any more. So you have to start the installation of the sp in order to get the files coped back to the temporary install directory the installation creates. You then have to copy the hotfix files into that temporary folder and run the hotfix from there. You can then bail out of the sp installation once the hotfix is applied. This worked for me since I didn't have the sp on a cd.

[jwcanada]

I had this issue. Make sure to unzip the files and then run the install....I was told the file needs to be in the directory as the install of the HF. Once I unzipped the files it worked just fine. Good luck.

[jrbes]

Yep, what jwcanada said - have to be unzipped and local.

[greywolfe]

Its a known issue that RIM have absolutely no intention of doing anything about -_-