[kayema]

Dear All,

This is my first post so forgive me if its in the wrong area!

I am planning the upgrade of our BES (for Domino) from 2.2 to v4.

We do not give users a desktop manager and are setup by our helpdesk and distributed to all users.

I have heard conflicting stories about the upgrade process.

Vodafone technical support have told me that after the BES upgrade all handheld devices will continue to work as normal but will not benefit from the V4 fetaures until they are returned to our helpdesk to be cradled and upgraded to v4 of the handheld software.

I have also been told that after the upgrade the handheld devices will start to have problems (i.e. they may recieve mail but not be able to send for example) until they have been cradled and upgraded to 4.

Can anyone clarify this situation?

Many Thanks

Mark Kaye

[Seosamh]

Hi Mark,
We've just upgraded from 2.2 to 4.0 ourselves so maybe I can help.
What I did for the upgrade was gradually upgrade the handheld code on all the devices first to 4.0, this still allowed my users to continue with the service till the new server was in place..(obviously they will need to resynch with desktop manager or on the server after the new code has been applied)..
Once I had installed the new BES 4.0 I simply selected to import the relevant users from the old legacy server and assigned each an enterprise activation password and off they went.. there were no issues with mail redirection at all, the only thing you may want to keep an eye open for is that your mail sweepers allow in the enterprise activation mail sent to the relevant user when activating...recieved from a etp.eu.blackberry.net address or something with an attached .dat file...
apart from that the migration was as smooth as a babies ass
Hope this helps anyway
Seosamh